Operational & Performance Manager

Are you a healthcare operations leader seeking to make a tangible difference in patient care?

Join a dynamic, fast-growing healthcare provider dedicated to delivering high-quality community-based surgical services. With an Outstanding CQC rating and a patient-first ethos, this organisation is redefining how care is delivered — efficiently, compassionately, and close to home.

The Role:

As Operations & Performance Manager, you’ll play a vital leadership role, ensuring smooth delivery of operational services and championing improvements in performance and process. Acting as the right hand to the Head of Operations & Performance, you’ll provide oversight of a busy admin function and help drive the mobilisation of new services.

Key Responsibilities:

• Lead and support a team of 22+ administrators via 3 team leads, a supervisor and a training lead
• Ensure service delivery meets ICB/NHS contractual requirements
• Streamline admin workflows and reporting, ensuring efficiency and compliance
• Resolve operational challenges and support clinicians with scheduling, rotas, and onboarding
• Use data and performance reports to identify risks, propose solutions, and implement change
• Contribute to business planning and service development initiatives
• Drive a strong team culture built on accountability, empowerment and service excellence

About You:

Essential:

• Experience managing operations within a healthcare setting (NHS, private, or community)
• Strong understanding of patient pathways and service delivery models
• Line management experience, ideally including team leads/supervisors
• Proactive problem-solver with solid communication and people skills
• Familiarity with service reporting, KPIs and data validation
• Track record of implementing change and process improvement

Desirable:

• Experience with SystemOne or similar patient systems
• Knowledge of outpatient and surgical administration workflows
• Experience working with or mobilising new services/contracts

Why Apply?

You’ll be joining a passionate and purpose-led organisation at a pivotal time of growth and transformation. With flexibility, development opportunities, and the chance to genuinely influence how care is delivered, this is an ideal step for a healthcare leader who’s ready to make a real impact.