Operational Delivery Agent

We're looking for Operational Delivery Agent to join the team at our Head Office in Wallasey. Our total package is worth upto £30,842.04 depending on experience.

About Auger

We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace. That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers.

Financials

• Starting Salary - £27,101.46 dependent on experience.
  


• Annual Bonus – approx. £2000 - £2500 


• 5.5% Pension Contribution 

Working Hours

Full Time – 37.5hrs per week 

There is open positions across the below shifts:

• Monday-Friday (9:00-17:00) - 37.5hrs per week


• Monday - Friday (12:00-20:00) - 37.5hrs per week


• Wednesday-Sunday (9:00-17:00) - 37.5hrs per week


• Part Time Hours

Leave

• 22 Days Annual Leave + 8 Bank Holidays


• AL increases to 25 days within 5 years' service


• Enhanced bereavement, sickness and maternity / paternity leave

Benefits

• Health Plan with cashback for many services including dentist, optician & physio for you and your children, as well as access to a 24-Hour GP & gym discounts


• 2 company-wide events per year & regular team socials


• A focus on training, development & career progression


• £1000 for successful employee referrals


• A modern, social office environment & facilities


• Access to discounted Mortgage & Insurance Services

The Role

• Working within the Operational Delivery Team involves full training across all services within the operation.


• You will play a pivotal role in ensuring our day-to-day operations run as smoothly and as efficiently as possible.


• Each day may look different, depending on the demands of the operation, as the Team is reactive to resource shortfalls, surges in demand and unplanned operational changes.


• Working across multiple different teams within the business, developing knowledge and being a point of contact for the operation for queries across all services.
  

What might you do each day:

• Work flexibly across multiple teams, prioritising based on operational demand.


• Review engineer site data and produce clear technical reports.


• Make technical decisions in line with insurer policy requirements.


• Support engineers on site, managing any scope changes or issues as they arise.


• Handle inbound calls from engineers, clients and customers across all teams.


• Carry out open reviews of claims to maintain accuracy and efficiency across the operation.


• Act as a go-to point of contact for colleagues needing guidance or support.

What skills are we looking for?

• Ability to adapt quickly to the changing demands of a fast-paced operational environment.


• Strong decision-making skills, with the ability to think clearly and act decisively under pressure.


• Resilience and flexibility when plans change at short notice.


• A passion for customer care and an empathetic approach.


• Strong teamwork attributes and a desire to help colleagues.


• A proactive, can-do attitude, with a genuine enjoyment of varied, fast-moving work.
  

You'll be a great fit for Auger if:

• You are confident in finding solutions and overcoming unforeseen challenges.


• You take pride in the high standard of your work.


• You are enthusiastic, self-motivated and like to take ownership.


• You are looking for a stable place to build a long-term career.


• You have a clear DBS.
  

Our interview process

• Stage 1 - Short 15 min phone call with our HR team


• Stage 2 - Interview with management at our HQ

For further information, please visit our website;

www.auger.co.uk