Operational Excellence - Manager

Join PwC’s vibrant and fast-growing cross-sector practice, covering Financial Services (Banking & Insurance), Private Equity, Central and Local Government, Defence, and Energy & Utilities, an area of exciting transformation and strategic focus! As a key member of our evolving BSCO team, Managers have a unique opportunity to lead impactful projects in process redesign, productivity, cost reduction and cutting-edge AI-driven innovation that directly enhance our clients’ operational and financial success.

We are seeking a dynamic and talented Manager to add to our BSCO team who is passionate about driving innovation and meaningful change across large, complex operations. This role offers a fantastic platform to be at the forefront of shaping the future of operations across our priority sectors.

• Take ownership of critical workstreams within high-impact operations transformation projects, driving process excellence across our priority sectors. Act with integrity and care as you lead detailed analysis of operating models and processes, uncovering valuable opportunities that make a real difference by delivering efficiency gains and sustainable cost reductions.
• Leverage PwC’s methodologies alongside cutting-edge analytics, AI, and intelligent automation tools to design innovative, data-driven solutions that reimagine what’s possible and elevate client operations to new levels of performance.
• Play a pivotal role in cultivating strong, trusted partnerships with clients and internal teams, working together seamlessly to exceed expectations, deliver exceptional project results, and fuel sustainable growth.
• Be proactive in shaping compelling proposals and client presentations that clearly communicate powerful value propositions aligned with client priorities. Build lasting relationships founded on care, trust, responsiveness, and the consistent delivery of high-quality outcomes.
• Collaborate openly across teams, sharing insights and championing continuous learning to foster a culture that empowers every colleague. Together, contribute to the ongoing evolution and success of our practice by embracing new ideas and reimagining the future of operations across our priority sectors.

• Demonstrated consulting or operational experience across one or more core sectors: Financial Services (Banking & Insurance), Private Equity, Central and Local Government, Defence, or Energy & Utilities.
• Proven ability to translate complex operational data into actionable insights to identify opportunities and track benefits (e.g. Power Query, Power BI).
• Strong technical capability in analysing and optimising operational processes, with Lean Six Sigma certification or equivalent preferred.
• Expertise in operating model transformation, including design, implementation, and sourcing strategy development.
• Track record of driving productivity improvements through structured problem solving, effective operating rhythms, and performance insights.
• Proven success in delivering cost reduction initiatives, developing robust business cases, and leading associated commercial discussions.
• Excellent stakeholder engagement and networking skills, with the ability to build trusted relationships and champion sustainable cultural change.
• Highly articulate written communicator, able to develop compelling reports, proposals, and thought leadership to support business development.
• Established network and/or experience within priority sectors desirable, with broader cross-sector exposure viewed favourably.