Operational Lead UK

Drive execution. Build systems. Deliver results.

BJAK is on a mission to make insurance and financial services radically simple, transparent, and accessible to millions. We are scaling rapidly across Southeast Asia and beyond, and execution is everything.

As Operational Lead, you are responsible for turning strategy into execution across core business operations. You build scalable operating systems, drive cross-functional alignment, and ensure teams deliver measurable outcomes. This role plays a critical part in market expansion, operational excellence, and day-to-day execution across regions.

This is a hands-on role for someone who thrives on structure, accountability, and getting things done.

What You Will Do

• Lead execution of key operational initiatives and ensure business priorities are delivered on time and to standard. Own operational KPIs, improve efficiency, and build systems that support rapid scaling.

• Design and implement scalable workflows, dashboards, and operating cadences that create clarity, accountability, and consistency across teams.

• Drive cross-functional coordination by working closely with product, technology, marketing, customer, and commercial teams. Act as a central point to unblock issues and keep initiatives moving.

• Support market expansion and scaling efforts by coordinating local operational readiness, office setup, and execution of go-to-market activities.

• Monitor performance metrics, identify gaps, and drive corrective actions. Use data to continuously improve execution quality and operational outcomes.

• Work closely with senior leadership to translate strategic direction into actionable plans and ensure consistent follow-through across the organization.

   

You Will Thrive in This Role If You

• You have a strong bias for action and execution

• You dislike inefficiency, missed deadlines, and unclear ownership

• You are highly structured, analytical, and results-driven

• You are comfortable operating in ambiguity and fast-paced environments

• You can manage multiple priorities without losing focus on outcomes

   

What You Bring

• 7+ years of experience in operations, consulting, business management, fintech, or high-growth startups

• At least 1 year of experience in the insurance industry

• Proven ability to scale operations or drive complex initiatives end-to-end

• Strong stakeholder management and cross-functional leadership skills

• Experience working with data, KPIs, and performance management frameworks

• Ability to structure ambiguity and make decisive execution calls

   

Location Requirement

• Based in the UK

• Comfortable working closely with teams across Southeast Asia

   

Why Join BJAK

• Play a key role in scaling a high-growth insurtech platform

• Work closely with senior leadership on execution-critical initiatives

• Broad exposure across markets, functions, and strategic priorities

• Competitive, performance-based compensation with long-term growth potential