Operational Resilience Manager

This is a permanent hire for an Operational Resilience Manager, based in West London with a hybrid model of 2 days a week onsite (non-negotiable).

• Operational resilience experience, including BIA, critical process mapping, incident management, and third-party risk, with a solid understanding of core resilience principles, recovery planning, and service continuity.
• Crisis & incident management experience, able to respond effectively to high-pressure situations
• Able to work cross-functionally and bridge silos across teams
• Acts quickly and with flexibility; avoids unnecessary delays and keeps momentum during critical situations
• Excellent writing skills, with the ability to communicate clearly across different levels of the organisation

• Client management experience
• Cloud environments (AWS) Knowledge
• Hands-on experience with ISO 27001 and SOC 2
• Team management experience as there are 2 direct reports part of this role