Operational Standards and Performance Manager

Operational Standards and Performance Manager

Location: Great Horwood, Buckinghamshire / Hybrid working as agreed

Salary: £37,000 - £45,000  DOE

Vacancy Type: Permanent, Full Time

They train specialist dogs to detect the odour of human disease, providing life-saving Medical Alert Assistance Dogs to people with complex health problems across the UK and collaborating with NHS Trusts and other researchers and Universities both in the UK and internationally to advance the early diagnosis of disease.  They have an exciting new opportunity to join this small, but ambitious charity that is a world leader in its specialist, innovative field.

MAIN PURPOSE & SCOPE OF THE ROLE:

The Operational Standards and Performance Manager will lead the development, implementation and continuous improvement of operational standards, quality assurance processes and performance reporting across the organisation. The postholder will help ensure that services, systems and ways of working are consistent, evidence-based, efficient and aligned with the charity’s mission to train dogs to save lives. Working across canine training and client services, the role will oversee the training and development of all operational staff in Training and Partnership Services.

ABOUT THE ROLE:

You will act as the central point for operational standards and performance across Training and Partnership Services, ensuring consistency in how services are delivered, measured and improved.

Working across training and client delivery functions, you will provide oversight of processes, support staff development and ensure that quality and compliance requirements are met.

You will design and embed performance frameworks, using data and insight to inform decision-making and support service improvement.

This role requires strong analytical capability, attention to detail and the ability to influence and support colleagues across a specialist, multi-disciplinary environment.

Responsibilities of the Role:

Operational Standards & Staff Development

• Develop, review and embed operational standards, procedures and service frameworks


• Ensure ways of working and competencies are clearly defined, documented and consistently applied


• Responsible for staff induction, training and ongoing development of operational staff


• Provide coaching and guidance to promote best practice across teams


• Maintain training materials and manuals, ensuring alignment with ADUK / ADI standards


• Promote a culture of learning, accountability and continuous improvement

Quality Assurance & Compliance

• Support ADI accreditation requirements and inspection readiness


• Monitor adherence to operational standards and identify areas for improvement


• Ensure appropriate documentation, record-keeping and process consistency

Performance, Data & Reporting

• Design and implement performance frameworks, KPIs and reporting tools


• Analyse operational data to identify trends, risks and opportunities


• Produce clear, concise reports and performance summaries for the Head of Training and Partnership services


• Provide actionable insights to support service improvement and decision-making

Operational Development & Projects

• Contribute to process redesign and efficiency improvements


• Identify gaps or inefficiencies and recommend practical solutions


• Support wider organisational projects where operational input is required

Values & Behaviours

Working at the organisation will be a richly rewarding experience.

Our Values & Behaviours encapsulate who they are, what they stand for and what it will feel like to be part of our team:

• They are respectful.


• They stay positive.


• They strive for excellence.


• They communicate and listen.


• They are ambassadors.


• They are one team.

And of course, They advocate for the organisation whenever they get the chance, and they pride ourselves on our role as ambassadors for the charity.

First-stage interviews will take place on Thursday 20^th August 2026

To Apply

If you feel you are a suitable candidate and would like to work for the organisation, please do not hesitate to apply.