Operational Support Admin

Join NewLaw as Operation Support (Admin) and enjoy some outstanding benefits …

This is a fantastic opportunity to join our Operational Support Team in Cardiff, providing efficient administrative operational assistance that enables our personal injury teams to deliver a high level of client services.

NewLaw is home to exceptionally talented people. Our philosophy is to put our clients at the heart of everything we do. Established in 2004, we have helped over 130,000 clients, recovered over £500m in compensation and more importantly, helped thousands of people get back on their feet with rehabilitation support, welfare assistance and financial planning.

Working closely with colleagues in our personal injury teams, you will help ensure we deliver on our promise to every client to provide an excellent standard of client care.

This is an excellent opportunity for an experienced Administrator seeking their next step to progress their career into a Legal environment. Here at NewLaw we take pride in our culture of encourage and rewarding professional development - as your knowledge and skills development, there a numerous opportunities and career pathways open for you.

What does a day in the life of an Operational Support look like?

• Opening new files, including carrying out conflict checks
• Printing and photocopying
• Copying Discs and Scanning documents
• File closures
• Archiving, including retrieving files and boxes from storage.
• Collation and preparation of files for referrer partner audits
• Preparation of files for costing
• Dealing with incoming and outgoing post
• Processing unreferenced incoming emails in accordance with company processes
• Answering and making telephone calls to Clients / Insurers for information
• Arranging meetings
• Managing office and car parking bookings.
• Checking disbursements on settlement of claims to prepare for cost draftspeople
• Paying of invoices by cheque and BACS requests
• Collating data and formatting the same for use in the business.
• Running and circulating internal reports
• General administrative tasks

About you

• You have previous experience of working within an office environment.
• Educated to GCSE level C in Maths and English or equivalent.
• Personal injury and/or clinical negligence experience/understanding would be highly advantageous but isn’t essential.
• Great communicator, both verbal and in writing
• You are an experienced user of mainstream office IT (in particular MS Word and Excel) and ideally have a working knowledge of case management or CRM systems.
• Team player with a track record of building strong, effective working relationships with internal and external stakeholders in the business.
• Ability to work in high confidentiality to tight deadlines and multi-task in order to meet targets

Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …

Annual Leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!
Pension - generous employer contributions
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

Professional Development and ongoing training from our inhouse Learning and Development team.

Take the next step

If you would like to join our amazing team in Cardiff as an Operational Support, we encourage you to find out more … Apply today!

About Us

NewLaw is a leading specialist law firm, ranked in the Legal 500 and Chambers and Partners for three areas: Personal Injury, Clinical Negligence and Private Client services. Our fresh approach to managing personal injury claims has made us a major force in the sector since we were first established in 2004. Our teams of specialists provide a service that 95% of our clients would recommend.

We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.