Operational Support Manager

Operational Support Manager (OSM) – Security & Facilities Management

Location: Mobile / Multi-Site (Regionally Based) - (Company vehicle provided)

As an Operational Support Manager, you will play a pivotal role in delivering high-quality Security and Facilities Management services across multiple sites. This dynamic, mobile position blends hands-on operational support with team leadership, client liaison, and compliance oversight.

You will act as a key extension of the regional operations team, ensuring seamless service delivery, supporting contract mobilisation, and maintaining operational resilience. The role combines traditional security supervision with a range of basic planned preventative maintenance (PPM) and soft FM tasks, aligned with FRG’s integrated FM strategy.

• Support the mobilisation and transition of new contracts, including staff inductions and equipment deployment.
• Provide on-site leadership during critical service periods, ensuring smooth operations.
• Assist in setting up welfare facilities, lockers, signage, and other mobilisation infrastructure.

• Supervise and support static security officers, cleaners, and site operatives.
• Conduct welfare checks, uniform audits, and basic performance reviews.
• Mentor new team members and support internal talent development for supervisory roles.

• Legionella Control: Carry out routine flushing, temperature checks, and logbook updates.
• Emergency Lighting: Perform monthly flick tests and maintain accurate records.
• Basic Maintenance: Undertake minor repairs and non-technical tasks, including:
• Replacing ceiling tiles and light bulbs
• Tightening fixtures and fittings
• Reporting minor damage
• Support building checks, meter readings, and PPM documentation as required.
• Assembling furniture or noticeboards

• Represent FRG on-site during mobilisation or relief coverage.
• Engage with client contacts to ensure satisfaction and escalate concerns appropriately.
• Maintain detailed records of inspections, interventions, and FM activities.
• Ensure all operations comply with Health & Safety legislation, SIA standards, and site-specific protocols.

• Minimum 2 years’ experience in a security, FM, or site supervisory role
• Valid SIA Licence (Security Guarding or Door Supervisor) – Essential
• Solid understanding of basic building services and compliance routines
• Physically capable and comfortable with manual, site-based tasks
• Full UK driving licence.

• Legionella Awareness Training
• Basic Electrical Safety Awareness
• First Aid at Work / Fire Marshal Certification
• Experience in handyman, caretaker, or multi-skilled FM roles

• Competitive hourly rate with travel expenses covered
• Access to FRG’s in-house Training Academy for FM skill development
• Clear progression pathway into Operations Management
• Opportunities to work on high-profile projects and flagship contract mobilisations