Operational Support Officer

3 months contract with local authority

Responsibilities:

• Provide professional and person-centered frontline service in response to face-to-face, telephone, email, and online inquiries.
  


• Offer professional administrative support across a diverse range of contexts to support the requirements of the service at practice, operational, and strategic levels.
  


• Organize and administer meetings, including forward planning, booking venues, issuing invitations, collating and distributing papers, taking notes, distributing minutes, and monitoring follow-up actions.
  


• Input, extract, and monitor data from relevant IT systems on a routine and ad hoc basis, as well as producing reports and presenting information effectively.
  


• Assist with the coordination of training, including liaison, procurement, finance, invitations, venue, and evaluation.
  


• Administer learner registration and placement in classes.
  


• Lead procurement tasks and fulfill business support requests.
  

• Proven experience in administrative support roles.
  


• Strong organizational and time management skills.
  


• Excellent communication and interpersonal abilities.
  


• Proficiency in IT systems and data management.
  


• Ability to work effectively in a diverse and dynamic environment.
  


• Flexibility to be placed in either team (Young Tower Hamlets or Young Community Languages).