Operational Support Officer

Are you looking for a stable and fulfilling career within a dedicated team? Join G4S Care and Rehabilitation Services at HMP Five Wells, Wellingborough as an Operational Support Officer.

If you are interested in a career path that focuses on the wellbeing of others but aren’t sure where to start, this is a wonderful opportunity to grow within a supportive environment. The role of an Operational Support Officer is a valuable first step into a successful and committed career where you can truly thrive.

Our Environment:

HMP Five Wells located in Wellingborough, is the UK’s first purpose-built, resettlement Prison, providing modern facilities, access to training, education, industrial type employment, interventions and physical health and wellbeing initiatives for Prisoners in our care.

At HMP Five Wells we aim to provide all prisoners with a platform to change their lives. We promote a community culture where prisoners will be able to assist the management team to establish projects, processes and forums that meet the needs of the population.

We try to recognise the skills, talents and abilities of the prisoners and empower those who can lead by example and inspire others to change their mind-set.

The Role:

In this essential full-time, permanent position (40 hours per week), you will help coordinate the daily activities that keep our community running smoothly. Key responsibilities include:

• Supporting the safety of the site through attentive monitoring of CCTV and communication networks.


• Welcoming and assisting visitors, ensuring all safety protocols are followed with care and professionalism.


• Issuing keys, tallies, and radios, and ensuring security keys are not removed from the Prison.


• Facilitating the smooth and organised movement of people throughout the facility.


• Handling telephone enquiries with a helpful and considerate approach.


• Assisting contractors and visitors with the necessary documentation and safety checks before they enter.


• Ensuring the Visitors Centre remains a welcoming and secure space for families and guests.

What We Offer: