Operational Support Technician - B1

This opportunity is only open to applicants who are currently 'Priority Movers'. Applications from individuals not currently on the Priority Mover list will be rejected and not considered. 

The Scottish Public Pensions Agency (SPPA) administers pensions for Scottish Teachers, Police, Firefighters' and National Health Service employees on behalf of the Scottish Government.
We're responsible for protecting the financial futures of over half a million people , that’s around 1 in 10 people in Scotland.

If you’re looking for meaningful work, a supportive environment and a career with purpose, you’ll find it at the SPPA.
Our office is based in Tweedbank in the Scottish Borders, the train station is a short two minute walk away and offers regular services to and from Edinburgh Waverley, making it a convenient and well connected location for commuters.
 

The surrounding area offers access to green space, walking routes and a strong sense of local community, supporting wellbeing both in and outside of work.
Our modern office building is designed to support flexible and collaborative working, with spaces for teamwork, quiet focus and hybrid working. Colleagues benefit from a comfortable, welcoming environment that reflects our commitment to wellbeing and inclusion.

The Operational Support Team are responsible for delivering high-quality system support to our users across all areas of SPPA, covering NHS, Teachers, Police & Fire Schemes.

The Team has recently moved to Operational Service Delivery and will be taking on additional responsibility for other Operational Systems such as Liberty and Engage. We are continuing to develop a close working relationship with our SPPA Continuous Improvement and Business Transformation colleagues, and an important part of our role is to build and maintain relationships with our Pensions Administration provider Heywood in respect of Altair.

In the Operational Support Technician role, you will act as the first point of contact for the majority of Operational Service Delivery system enquiries. The team works in a fast-paced environment where we manage queries from team colleagues and incidents that need investigation and resolution. You will provide technical support and guidance to users across SPPA. This role ensures that the services are managed efficiently and professionally, with a strong focus on customer service, system reliability, and issue resolution.

A key aspect of this role involves maintaining a strong, collaborative relationship with our system providers. You will act as a liaison for any reported support cases, helping to ensure timely resolution of issues and continuous service improvement.
 

Working pattern

This role is a permanent level transfer position.  We offer a range of flexible and hybrid working options, with two days minimum working on site at SPPA.

How to Apply

Applications for this position will only be accepted from substantive B1 employees. 

Please submit a statement outlining your suitability for the role, relevant skills and experience, and what you would bring to the team (maximum 500 words).

Vacancy closes at 11:59pm 

Selection Process

All applications will be invited to an informal discussion with the hiring manager.

Informal discussions are to be confirmed.

Further Information

If you have specific questions about the role, please contact