Operational Systems Specialist

Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals, as well as a leading operator in the UK Heavy Haul rail freight market. Freightliner has operations across Europe offering both Intermodal and Heavy Haul rail freight services seamlessly connecting European countries and the UK.

In the UK the Freightliner Group operates under a number of legal entities including, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.

Job title: Operational Systems Specialist

Location: Southampton (preferred)

Position Type: Permanent, full-time

Why join us?

• Competitive Salary & Benefits: We offer a robust compensation package, including competitive pension scheme, life insurance, 25 days annual leave excluding bank holidays.
• Career Development and progression:  Regular training and career advancement opportunities that propel you forward in a career with us. We offer access to a range of external courses and in-house training sessions to give you opportunities for skill enhancement and role confidence.
• Award-Winning Safety Culture: Be part of an environment recognized for excellence and innovation.
• Generous family friendly provision with enhanced maternity and paternity pay.  We are proud to be Work180 endorsed employer.
• Employee well-being and support:  Access to Employee Assistance Programme (EAP) 24/7, employee benefits platform offering discounts and money off vouchers for a variety of brands and shops, cycle to work scheme.  

The role

As an Operational Systems Specialist, you will be the focal point for and support the Tops Road system to ensure it meet current and future requirements of the business. You will drive improvements and change to enable more effective running of the road business. 

You will co-ordinate between all stakeholders, both internal and external, to ensure a smooth delivery and problem reconciliation across the road eco system. You will act as an enabler of optimal business performance and constant improvement with the intermodal operational systems.

The position will also incorporate a supporting role for other intermodal operational systems used by the business such as IPro, Gate Automation, M&R, Decisions.com and VBS.

Tops is a UK wide system within Freightliner and it will be necessary to undertake site visits incorporating overnight stays.

Key responsibilities

• Provide system support for the Tops Road system and other road software applications
• Managing and resolving system issues and incidents.
• Involvement in shaping the Intermodal Operational Systems Roadmap.  
• Working with operations teams and technical management teams, produce business design and requirements documentation for future developments including process flows. 
• Involvement in the translation of future business requirements documentation into solution documents with vendors 
• Producing use case scenarios and test plans for future developments and completing testing so that any software changes do not impact BAU.
• Reporting on daily availability of technology systems  
• Responsible for ensuring data integrity for Power BI reporting and analytics.
• Manage the roll out of all Tops system releases
• To triage and escalate all support issues relating to Tops Road Systems 
• Provide support for emergency issues 
• Responsible for initiating incident investigations either internal or external and producing RCA as applicable 
• Responsible for co-ordinating compliance responsibilities 
• Assist in developing solutions for operational issues using the existing technology estate. 
• Improving user experience and process via training or documentation support cycle 
• To be proactive in suggesting and providing innovative solutions to business issues and requirements 
• To support the implementation of any peripheral programs that impact Intermodal Operational Systems 

Key requirements

• Operational knowledge of the Tops Road system and Freightliner Road operations.
• Advantageous to have some knowledge of the FLEC system.
• Attacks goals and objectives with drive, energy and enthusiasm 
• Diligent completion of task to a high level 
• Proactive approach to work, using own initiative  
• Embraces new challenges, is hands on operationally and gets things done 
• Sets high standards of work for self and consistently achieves these 
• High level of integrity and openness, combined with commitment to good governance 
• Listens attentively to others’ perspectives and provides constructive feedback to enhance offerings 

Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.

We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.

In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team.