Operational Team Leader

At Adaptable Recruitment we have a fantastic opportunity for an Operational Team Leader to join a longstanding well established Insurance company in the Liverpool area were you would be part of a supportive team with a great culture.

Package: £33,000 to £36,000 DOE - Plus Excellent Annual Bonus paid quarterly
Holidays: 31 days + bank holidays - increasing each year
Location: Liverpool - Hybrid Working Available

We are seeking an Operational Team Leader within the Recoveries & ULR Department to be a pro-active thinker who is highly motivated and leads from front. Leading a team of Recovery Handlers, you will drive the culture of openness and hold responsibility for the development and people management aspects of your team.

Main Responsibilities to include:-

• Lead a team of Recoveries/Recovery Litigation Handlers
• Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLA's, monthly one to ones, performance reviews, training and development, disciplinary procedure, and staff welfare
• Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file and prompt correct liability decision making
• Act as a key link between Panel Lawyers and the business, from case management progression
• Impart technical knowledge to the team by way of mentoring and coaching with the ability to display a thorough knowledge on areas of indemnity, liability, and litigation
• To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training
• Insure the effective management of inbound call handling philosophies are adhered to

The ideal Candidate:

• Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
• To lead by example and endorse the company behaviours and values
• Previous motor claims experience would be advantageous however not essential
• Highly motivated self-starter
• Clear, focused and determined approach to problem solving
• Authoritative manner with ability to listen
• Persuasive, strong, and confident communication skills
• People Management experience essential

Benefits to Include:

• Additional Buy & Sell Holidays
• Company Sick Pay Scheme
• Company Paid Maternity & Paternity Leave
• Generous Company Pension Scheme
• Online vouchers and discounts
• Fresh fruit Deliveries twice a week
• £250 Refer a friend bonus.
• Cycle to work scheme.
• Free eye test vouchers and a contribution towards the frames
• Free self-development & qualifications via Magpie Learning
• A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions
• Regular Employment Engagement including ongoing competitions with fantastic prizes.
• Charity fundraising events