Operations Administrator

Operations Administrator | North Baddesley (SO52 9AE) | £13.03 per hour + Free Breakfast + Free Parking | Full-Time | 2–3 Month Temporary Contract

Are you an organised and detail-focused Operations Administrator with experience in e-commerce or customer-focused environments Do you enjoy working in a fast-paced business where accuracy, teamwork, and excellent service are key  Workshop Recruitment is supporting a rapidly growing business, in the search for an Operations Administrator to join their team on a temporary basis. The successful Operations Administrator will play a vital role in supporting order fulfilment, shipping coordination, and customer service operations, ensuring customers receive an exceptional experience.

Key Responsibilities

Organise and coordinate bulk shipments
Process orders received through the online store
Arrange shipping for stock transfers
Process customer refunds accurately and efficiently
Support the Customer Service team with enquiries via ticketing system
Build and maintain strong relationships with customers and suppliers
Arrange product returns and exchanges
Follow established processes to ensure accuracy and efficiency

Skills & Knowledge Required

Previous experience within e-commerce or a B2C environment
Experience using Excel or Google Sheets
Previous operations or administration experience
Strong organisational and time management skills
Ability to work accurately under pressure and to deadlines
Professional, confident, and customer-focused approach
Exceptional attention to detail

Additional Information

Immediate start available
Temporary contract for 2–3 months
Excellent working environment
Free breakfast provided on-site
Free parking available
Only candidates based in UK and eligible to work in UK are allowed