Operations Administrator

The Veterinary Defence Society are offering a great opportunity to join our Claims and Membership Operational Team on Fixed Term Contract as an Operational Administrator. The role is working Monday to Wednesday, on a Fixed Term Contract, starting ASAP for 12 months.

You would report into the Operations Manager and act as the first point of contact for VDS members seeking Claims Advice, or support during the lifecycle of a claim, new business enquiries, mid-term adjustments, renewals and support on any policy related activity.

This is a great opportunity to gain experience learning about financial services, customer service (including communicating professionally with veterinary surgeons, veterinary nurses and practices). You will also be interacting and learning from our other departments such as Finance, IT, our veterinary Claims team and the Underwriting group.

What are we offering?
A competitive salary
Great working team environment
10% Non-Contributory Company Pension
Private Medical Insurance
Simplyhealth Cashplan
Life Insurance
30 days holiday plus bank holidays
Cycle to Work Scheme
Purchase additional holidays
Employee Assistance Programme
Benefits portal with

health and finance wellbeing advice,
retail discounts,
gym discounts
and much more

Parking space (if working in the office)
And finally, a great place to have a fulfilling and stimulating career.

Key Responsibilities:
Creating and maintaining cases on key IT systems, to follow the latest credit control process, and to use a variety of sources, including Sales ledger, Tableau, and Sage to minimise levels of outstanding debt, whilst remaining sensitive to any difficulties faced by VDS members in paying their premium
Identifying, reporting, and where appropriate taking action to improve or change processes which restrict the teams ability to deliver the best possible service to members
Delivering the best possible service to veterinary Large Employer Groups by providing clear invoicing, personnel information, and response to queries in a timely manner
Identifying, reporting, and where appropriate taking action to mitigate any risks to the Operations team, or the VDS as a whole
Liaising with our accounts department in relation to claims payments
Sharing knowledge of key tasks and activities with other members of the Operations and Change team to support a flexible resourcing model
Demonstrating willingness to take on any task required to deliver the best possible service to members
Ensuring that all complaints and positive feedback received from members are recorded promptly and accurately, with appropriate actions taken, in order that VDS can fulfil its obligations of reporting such events to the regulatory authorities
Contributing to the successful delivery of VDS internal projects by participating in requirements gathering, testing, training, and implementation activities
Collating post, e-mails and faxes with paper and electronic files and ensuring correspondence is scanned on to the appropriate member record using the Societys IT network
Maintaining the departments filing system by ensuring that all relevant correspondence is filed appropriately
Requirements:
You will:
Possess excellent organisation skills and a good attention to detail
Have solid, well-developed IT skills
Have an ability to remain calm under pressure and be a good team player
Be able to communicate effectively with a wide variety of people within and external to the Society
Be a dependable, honest and fun work colleague
If you hold the above criteria, this could be the opportunity for you!

At The Veterinary Defence Society and VDS Training, we are committed to equality and diversity. We ensure that job standards are relevant to the successful undertaking of the job. We do not indirectly disadvantage any persons on the grounds of gender, age, disability, race, ethnic origin, religious belief, sexual orientation, any other protected characteristic, or social status.
As part the recruitment process, The Veterinary Defence Society and VDS- Training collects and processes personal data relating to applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations.

This role is subject to a satisfactory DBS.

No external agencies please.

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