Operations Administrator - Professional Development Opportunities

Operations Administrator

Leeds, West Yorkshire, UK

Salary: £26,000 - £30,000 per annum

Full-Time, permanent

Benefits:

• Competitive salary of £26,000 - £30,000 per annum.
• Opportunities for professional growth and development.
• A collaborative and supportive work environment.
• Company benefits package.

Elevation Recruitment Group, Business Support division are currently working with a large organisation based in Leeds to recruit for an Operations Administrator.

The candidate will support the sales and logistics operations for the business. The ideal candidate will be responsible for managing order processing, coordinating shipments, maintaining customer records, and providing vital administrative support to the sales team.

Key Responsibilities:

• Process customer orders accurately and efficiently.
• Verify order details, product availability, and pricing.
• Coordinate with the warehouse team for timely dispatch of orders.
• Schedule and track shipments to ensure timely delivery.
• Communicate with carriers and logistics partners to resolve issues.
• Respond to customer enquiries about order status, shipping information, and product availability.
• Handle customer complaints and returns professionally.
• Build and maintain positive customer relationships.
• Assist the sales team with preparing quotes, proposals, and presentations.
• Maintain and update customer records in the CRM system.
• Monitor sales metrics and prepare sales reports as needed.
• Assist in inventory control and management.
• Conduct regular stock checks and report discrepancies.
• Coordinate with the procurement team to ensure adequate stock levels.

Requirements for the role:

• Proven experience in a similar role, preferably in sales and logistics administration.
• Strong organisational and multitasking skills.