Operations Analyst - Palo Alto

Operations Analyst - Palo Alto

Hybrid

Join a high-performing global team where you’ll play a key role in supporting, securing, and evolving enterprise-grade network infrastructure. We’re looking for an Operations Analyst with deep experience in Palo Alto Firewalls, Palo Alto SDWAN, and Prisma Access, backed by solid routing/switching fundamentals. Bonus points if you bring F5 Load Balancer expertise to the table.

• Prioritize and resolve KTLO (Keep The Lights On) tasks with efficiency.

• Provide Tier-2 support for network-related incidents and problems.

• Manage and maintain network uptime, stability, and performance.

• Own high-priority issues and lead problem management efforts.

• Install and configure networking equipment using predefined methods.

• Ensure proper documentation of all policies, changes, and knowledge assets.

• Collaborate with engineering, architecture, and cross-functional teams.

• Offer technical guidance on network security and optimization.

• Participate in Business Continuity and Disaster Recovery planning.

• Engage with ITIL-aligned processes (change, audit, etc.).

• Be available for 24/7 rotational on-call support.

• Palo Alto Networks (NGFW, Prisma Access, SDWAN).

• Routing & Switching (TCP/IP, BGP, OSPF, EIGRP, MPLS, VLANs).

• Firewall & SASE Technologies.

• F5 Load Balancers (LTM, GTM) – highly desirable.

• SSL VPN & IPSec tunnels (GlobalProtect, F5 BigIP Edge).

• LAN/WAN architecture and protocols.

• Network monitoring tools (SolarWinds, SevOne, etc.).

• Wireless technologies (802.11x).

• Familiarity with cloud environments (AWS, Azure, SASE).

• Exposure to voice/data convergence, QoS, PBX (Avaya, Zoom Phone).

• Automation & scripting knowledge – a plus.

• ITIL framework experience is desirable.

Operations Analyst - Palo Alto

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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