Operations & Customer Service Assistant

Customer Service & Operations Administrator

Location: Irlam

Pay: £13.70 - £14.70 per hour, depending on experience

Hours: Monday to Friday, 9:00am - 5:00pm

37.5 hours per week

Contract: Temporary to Permanent

We are currently recruiting for a Customer Service & Operations Administrator to join a busy and growing business based in Irlam.

This is a varied role combining customer service, administration and day-to-day operational support. You'll be working closely with customers as well as internal teams, suppliers and couriers, so we're looking for someone who is organised, confident communicating with different people and comfortable dealing with problems when they arise.

What you'll be doing

Providing friendly, professional and timely support to customers via email and other communication channels
Responding to customer enquiries and resolving issues efficiently
Escalating more complex queries when required
Liaising with internal departments, suppliers, couriers and external partners
Helping to resolve delivery, operational and customer-related queries
Completing general administration and keeping information accurate and up to date
Supporting the wider team with the day-to-day running of the operation
Managing multiple tasks and priorities in a busy environment
What we're looking for

We're looking for someone who is:

Confident communicating with customers by email and telephone
Organised with good attention to detail
Comfortable working in a busy, fast-paced environment
Able to prioritise their workload and manage multiple queries
Proactive and willing to take ownership of problems
Confident using computers and general office systems
A team player who is happy liaising with different departments
Previous customer service, administration or operations experience would be beneficial
Pay & Hours

£13.70 - £14.70 per hour, depending on skills and experience.

Monday to Friday

9:00am - 5:00pm

37.5 hours per week

30-minute unpaid lunch break

This is a temporary-to-permanent opportunity, with the intention of moving the successful candidate onto a permanent contract.

Interested?

If you're looking for a varied customer service and administration position where you can become an important part of the day-to-day operation, apply today with your up-to-date CV for immediate consideration
Only candidates based in UK and eligible to work in UK are allowed