Operations and Customer Support Executive

We are recruiting an Operations and Customer Support Executive to join our fast growing client, based in Beaconsfield.

This is a fantastic opportunity for a proactive, bright and switched on individual to join a rapidly expanding and vibrant, modern organisation with opportunities to grow their career.

This person will be the link between sales, logistics, and manufacturing, making sure nothing falls through the cracks.

This is a fast-paced role ideal for someone who loves problem-solving, thrives on precision, and doesn't flinch under pressure.

Monday to Friday 9am -5pm.

£28,000 plus benefits and full training.

Key Responsibilities

• Own the post-sale customer journey, from order confirmation to delivery and aftercare
• Liaise confidently between account managers, manufacturers, and logistics providers to ensure timely, accurate fulfilment
• Resolve delivery delays, damage claims, or production issues efficiently and empathetically
• Manage product lead times and proactively communicate updates to customers and internal teams
• Oversee CRM and order management systems, ensuring data accuracy and up-to-date status on all accounts
• Help develop and refine internal ops processes as the business scales

Skills/Experience

• Minimum 2-3 years in an operations, logistics or customer support role in furniture, interiors, or e-commerce sectors
• An organised operator - you know how to keep many moving parts in sync without missing a beat
• A natural communicator - written and verbal, with a tone that builds trust and clarity
• Proactive mindset - you don't wait for things to go wrong, you get ahead of them
• Comfortable using tools like CRMs, order tracking systems, and shared platforms like Slack, Asana or Notion
• Experience dealing with UK-based and overseas manufacturers is a strong plus
• A calm and friendly approach even when under pressure

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.