Operations and People Manager

People-focused leadership role | High-growth specialist lender | Operational influence | Strong culture and flexibility

If you are an experienced operations professional who enjoys improving processes, supporting people, and creating structure within a growing business, this Operations & People Manager role offers the chance to make a visible impact across both operational performance and team development.

You will work closely with leadership to strengthen processes, improve colleague experience, and support the continued growth of a fast-moving property finance business. This is a broad role with genuine influence, suited to someone who enjoys balancing operational efficiency with people leadership and culture development.

Package & Benefits
• Salary to be discussed DOE plus discretionary annual bonus.
• 24 days holiday plus bank holidays, increasing with service.
• Early finish Fridays.
• Birthday day off.
• Additional leave for important family milestones and events.
• Westfield Health cash plan.
• 24-hour colleague assistance helpline.
• Regular team social events and trips.
• Office location within walking distance of a train station.

About the Company
You will be joining a growing specialist property finance lender operating across residential and commercial transactions throughout the UK. The business combines ambitious growth plans with a strong focus on relationships, accountability, and building a positive working culture.

Key Responsibilities
• Improve operational processes to increase efficiency, consistency, and service delivery across the business.
• Support recruitment, onboarding, performance management, and colleague development initiatives.
• Produce and analyse operational reporting and MI to identify trends and support decision making.
• Work closely with leadership to strengthen culture, communication, and long-term organisational planning.

About You
• Experience in an operations, people, or business support leadership role.
• It is essentiak you have a background working within financial services, lending, property finance, or another regulated environment.
• Experience implementing operational improvements and supporting people management processes.

If you are looking for a role where you can influence both business operations and team development within a growing organisation, this could be an excellent next step. Contact Jenni on (phone number removed) for more information. 

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Only candidates based in UK and eligible to work in UK are allowed