Operations & Property Manager Edinburgh

Edinburgh based | Travel to West Coast properties

Our client, a growing boutique cabin accommodation business known to us from previous successful household placements, is seeking an experienced and self-sufficient Operations & Property Manager to oversee the day-to-day running of their high-end short-stay properties.

This is an autonomous, hands-on role suited to someone who enjoys responsibility, structure and practical oversight. The successful candidate will take ownership of operational standards, housekeeping coordination and guest experience, allowing the principals to focus on expanding the business.

The position is primarily based in Edinburgh, with periodic travel to properties on the West Coast of Scotland and future sites as they come online.

Key Responsibilities

Property & Housekeeping Oversight

• Manage changeover schedules across properties
  




• Coordinate and oversee freelance cleaners
  




• Monitor standards and ensure consistency
  




• Conduct regular property inspections
  




• Implement and refine maintenance checklists
  




• Liaise with contractors where required
  




• Ensure properties are consistently guest-ready
  

Guest Experience & Communication

• Manage guest communication (email and WhatsApp concierge)
  




• Respond to pre-arrival and in-stay enquiries
  




• Oversee check-in/check-out processes
  




• Resolve issues independently and calmly
  

Operational Management

• Take full ownership of day-to-day operations
  




• Anticipate needs and prevent problems before they arise
  




• Support the launch and oversight of additional cabin locations as the business expands (e.g. future Highland properties)
  




• Contribute to improving systems as the portfolio grows
  

Start ASAP or when the right person is found

Requirements

Benefits