Operations & Quality Manager

Head of Operations & Quality

Location: Aylesbury, Buckinghamshire
Salary: £50,000 - £55,000 per annum
Job Type: Full-time, Permanent
Travel: Regular travel across services in Buckinghamshire and Oxfordshire

We are working with an established adult social care provider who are looking for an experienced Head of Operations & Quality to join their senior management team.

This is a key leadership position with responsibility for overseeing operational performance, quality, compliance and continuous improvement across a portfolio of care homes throughout Buckinghamshire and Oxfordshire.

The successful candidate will work closely with Registered Managers and senior leadership to ensure services are operating safely, effectively and consistently, while maintaining a strong focus on person-centred care and positive outcomes.

The Role

Provide operational leadership and oversight across multiple care homes
Support, coach and challenge Registered Managers to achieve consistently high standards
Lead on quality assurance, governance and continuous improvement
Monitor compliance with CQC regulations, safeguarding requirements and relevant legislation
Carry out regular quality audits, service reviews and compliance checks
Monitor and review incidents, complaints, safeguarding concerns and action plans
Ensure identified improvements are implemented and sustained
Support Registered Managers with CQC inspections, action plans and regulatory requirements
Review care plans, risk assessments, medication processes and other key documentation
Monitor service performance and identify areas for improvement
Develop and maintain effective quality and operational systems
Produce regular reports and provide clear recommendations to senior leadership
Promote a positive culture of accountability, learning and person-centred care
Work collaboratively with families, professionals, commissioners and other key stakeholders
Support the organisation's continued growth while ensuring quality and operational standards remain high

About You

We are looking for an experienced senior care professional with a strong background in operations, quality, compliance or service management within adult social care.

You will ideally have:

Experience overseeing multiple care homes or services
Previous experience at Regional Manager, Operations Manager, Quality Manager, Head of Care or similar level
Strong knowledge of CQC regulations and adult social care legislation
Experience leading audits, quality assurance and service improvement
Experience supporting and developing Registered Managers
A good understanding of safeguarding, risk management, care planning and medication
Strong leadership and people-management skills
The confidence to challenge poor practice and drive improvements
Excellent communication and organisational skills
A proactive, solutions-focused approach
A Level 5 qualification in Leadership and Management for Adult Care or equivalent would be advantageous
A full UK driving licence and access to a vehicle, as regular travel between services will be required

What's on Offer?

£50,000 - £55,000 salary, depending on experience
Senior leadership position with genuine influence across the organisation
Opportunity to oversee multiple services across Buckinghamshire and Oxfordshire
A role focused on both operational performance and quality improvement
Supportive senior management team
Permanent, full-time position
Opportunity to make a real impact on the quality of care delivered across the organisationIf you are currently working as a Regional Manager, Operations Manager, Quality Manager, Head of Care or senior Registered Manager and are looking for the next step in your career, we would be keen to hear from you.

Apply today with your CV for a confidential discussion about the role.

Premier Recruitment Solutions acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. We are an equal opportunities employer, and all applications will be assessed solely on merit. INDHEAL
Only candidates based in UK and eligible to work in UK are allowed