Operations and Scheduling Manager

Key Responsibilities

Leadership & People Management

• Lead and manage the Operations & Scheduling team, providing direction, coaching and performance management.
  
• Deputise for the Training Manager where required.
  
• Translate business objectives into clear team priorities and operational goals.
  
• Manage staffing levels, team development, recruitment activities and succession planning.
  
• Foster an inclusive, collaborative, and high-performing team culture.
  

Operations & Scheduling

• Oversee the production and delivery of safe, accurate daily training schedules across classroom, simulator and airborne training activities.
  
• Ensure daily flying programmes are produced and published within required timescales.
  
• Monitor operational risks and implement mitigation measures to support safe delivery of training.
  
• React effectively to changing priorities, resource constraints and last-minute operational changes.
  
• Lead operational support functions including mission planning, daily operational briefings and flight operations services.
  

Safety, Compliance & Quality

• Promote a strong safety culture and ensure compliance with all relevant aviation, safety and quality standards.
  
• Manage operational risks and support incident, safety and near-miss reporting processes.
  
• Support aviation emergency response activities in accordance with established procedures.
  
• Ensure team processes comply with quality management systems and regulatory requirements.
  

Stakeholder Management

• Build strong relationships with instructors, operational teams, service providers and external stakeholders.
  
• Act as a key point of contact for training management and scheduling systems.
  
• Lead daily planning coordination with operational partners to validate future training programmes.
  
• Resolve operational challenges and communicate effectively with stakeholders at all levels.
  

Continuous Improvement & Performance

• Drive process improvements to enhance efficiency, productivity and operational performance.
  
• Monitor training delivery, resource utilisation and operational metrics.
  
• Maintain accurate reporting relating to trainee progress, scheduling changes and service performance.
  
• Identify opportunities to reduce costs, improve sustainability and maximise operational effectiveness.
  

Skills & Experience

Essential

• Significant experience in complex planning and scheduling within a dynamic operational environment.
  
• Proven ability to analyse large volumes of information and make sound decisions under pressure.
  
• Experience supporting aviation operations within either military or civilian aviation environments.
  
• Strong problem-solving capability and ability to manage competing priorities.
  
• Experience leading or supervising teams.
  
• Excellent stakeholder management and communication skills.
  
• Strong IT literacy, including experience using complex information management systems and Microsoft Office applications.
  

Desirable

• Experience within a flying training environment.
  
• Knowledge of training management and scheduling systems.
  
• Familiarity with safety-critical operational environments.
  
• Experience chairing planning meetings and presenting operational decisions to stakeholders.
  
• Understanding of quality management systems and aviation compliance requirements.
  

What Success Looks Like

• High-quality, accurate and efficient scheduling and operational support.
  
• Strong leadership and positive team engagement.
  
• Effective management of operational risk and safety considerations.
  
• Continuous improvement of processes and productivity.
  
• Excellent stakeholder relationships and customer service standards.
  
• Calm and decisive leadership in a dynamic, fast-paced environment.
  

Candidate Profile

• A confident people leader who motivates and develops others.
  
• Resilient, calm and composed under pressure.
  
• Commercially aware with a focus on operational performance.
  
• Highly organised with exceptional attention to detail.
  
• Comfortable making critical decisions in fast-moving environments.
  
• Committed to safety, quality and continuous improvement.