Operations Assistant

Operations Assistant

£30,000 to £35,000

London - Hybrid

The Company

An SME Founder led business, offering sustainable cosmetics that create clean and natural products. B Corp certified, Vegan and Cruelty Free. This brand has won numerous awards and 1000s of reviews.

What’s on offer?

• Hybrid working 2 days in the office, 3 from home
• 25 days holiday + BHs
• Christmas Bonus
• Mental Health Days
• Free Snacks (as many as you can eat)

What will you do as an Operations Assistant?

• Processing B2B sales orders and ensuring their on time delivery
• Coordinating with internal teams and liaising with 3PL partners regarding stock updates
• Point of contact for any B2B customer service issues, order updates and shipment issues
• Providing 3PL updates and liaising with logistics partners raising claims where necessary
• Processing any returns and dealing with any DTC order queries from the 3PL warehouse
• Working with the operations and sales team providing admin support where needed

What do you need as an Operations Assistant?

• Previous experience within an operations, supply chain or logistics role desirable
• Excellent communication skills with previous customer service experience
• Must be comfortable working with various systems and proficient in use of Excel
• Organised and able to work within a fast-paced environment
• Keen to get stuck in and willing to learn in a growing consumer goods brand

Job Number: 9400