Operations Assistant

Who Are We?

We are a fast-growing marketing training and full-service marketing agency with offices in Hartlepool and Celebration, Orlando. Our global client base includes healthcare businesses across the UK, USA, Canada, and Australia, whom we support in building and scaling successful practices.

Our founder, Paul Gough, is a 4x Amazon Best-Selling Author, an Instagram Verified Influencer, and a former professional football Physical Therapist. Having built his own highly successful physiotherapy business from scratch, Paul now shares his expertise in marketing and business growth with practice owners worldwide.

In this multifaceted role, you’ll play a crucial role in ensuring our business operations run smoothly. You will be the heartbeat of our office operations, supporting everything from financial admin and recruitment, to event logistics and overall office efficiency.  You will be working closely with teams in both our UK and US offices. There may even be opportunities to travel to Orlando and around the USA.

What You’ll Do

• Finance Collaboration: Work closely with the Finance Manager to support accounts receivable, ensure timely payments, and optimise financial processes.
• Recruitment: Assist with job postings, candidate communication, interview scheduling, and onboarding of new hires.
• Event Coordination: Plan and deliver world-class events within budget, coordinate logistics, and ensure at least 70% attendance from members.
• Office Operations: Manage inventory (office supplies & equipment), vendor coordination, travel arrangements, and general administrative support.
• Property Oversight: Ensure all properties are compliant, insured, safe, and managed efficiently within budget.
• Customer Service: Provide prompt responses to client enquiries, and exceptional support to colleagues across all departments to maintain operational excellence.
• Health & Safety: Maintain office compliance with health and safety standards to ensure a secure and organized workspace.
• Business Support: Identify risks, implement solutions, and provide weekly updates to the leadership team.

Key Results/Outcomes for Success

• Accounts receivable kept under £5k.
• All roles filled within 4 weeks, with a strong pool of pre-screened candidates maintained.
• Events executed within budget and with at least 70% member attendance.
• Properties fully compliant and managed efficiently within budget.
• Proactive risk identification and solutions shared weekly with leadership.

What We’re Looking For

• Organizational Skills: Exceptional ability to manage multiple tasks, deadlines, and projects.
• Attention to Detail: A natural eye for detail in processes, compliance, and communications.
• Problem Solver: A proactive approach to identifying and addressing challenges.
• Communication Skills: Professional and clear in working with internal and external stakeholders.
• Experience: A background in operations, business administration, or project management is desirable.
• Tech Savvy: Comfortable using software tools for finance, recruitment, and event coordination.

Why Join Us?

• Work in our vibrant Hartlepool office as part of a dynamic, fast-paced team.
• Collaborate with colleagues across our UK and US offices, with opportunities to travel to America.
• Play a key role in driving the company’s success and growth.
• Benefit from opportunities for professional development and career advancement.
• Competitive salary and the chance to make a tangible impact on the business.

Location: Hartlepool, UK
In Office: Full-time, 10:30-18:30, Monday-Friday
Compensation: £24,000-£26,000

If this sounds like the perfect fit for you and you’re thinking, “That’s me!” then hit apply and start your journey with us today! Let’s achieve great things together—on both sides of the Atlantic! 🚀