Operations Assistant

The Role:

As an Operations Assistant, you will play a key role in supporting the smooth delivery of our security services, assisting with scheduling, administration, client communication and operational coordination. This is an excellent opportunity for someone who thrives in a fast-paced environment and is looking to build a career within the security industry.

Key Responsibilities

* Support the Operations team with daily administrative duties

* Assist with scheduling officers, mobile patrols and shift coverage

* Liaise with clients, staff and subcontractors professionally and efficiently

* Monitor and respond to emails, telephone calls and operational enquiries

* Prepare and issue reports, incident logs and client documentation

* Support with staff onboarding, compliance checks and record keeping

* Assist in maintaining accurate operational records and databases

* Help coordinate response to client requests and support service delivery

* Provide general office and administrative support to the management team

* Support the wider team in ensuring service standards and client expectations are met

We are looking for someone who is:

* Highly organised with excellent attention to detail

* Confident communicating with clients and colleagues

* Able to prioritise workload and work under pressure

* Proactive, dependable and solutions-focused

* Professional with a strong customer service mindset

* Comfortable using Microsoft Office and office systems

* Previous administration or operations experience preferred

* Experience within the security sector is advantageous but not essential

What We Offer

* Competitive salary dependent on experience (from £32,000 pa)

* Full-time permanent position

* Office-based role in Wakefield

* Supportive and growing team environment

* Opportunities for progression and development

* A varied and fast-paced role where no two days are the same
Only candidates based in UK and eligible to work in UK are allowed