Operations Assistant - Cody Technology Park, Farnborough

Job Title: Operations Assistant 

Location: Cody Technology Park, Farnborough 
Reporting To: Operations Manager 

Job Purpose 

The Operations Assistant supports the day-to-day running of the business park, ensuring that facilities, services, and tenant needs are managed efficiently. The role involves coordination of maintenance, health & safety compliance, contractor management, and administrative support to maintain a high-quality working environment. 

Key Responsibilities 

Operations & Facilities Support 

• Assist in the daily operations of the business park, ensuring all communal areas are clean, safe, and well-maintained  

• Conduct regular site inspections and report maintenance issues  

• Coordinate planned and reactive maintenance works  

• Liaise with cleaning, security, and landscaping teams  

Tenant & Customer Service 

• Act as a first point of contact for tenants and visitors  

• Respond to tenant queries and service requests promptly  

• Support tenant onboarding (move-ins) and offboarding (move-outs)  

• Help maintain positive tenant relationships  

Contractor & Supplier Coordination 

• Assist with booking and supervising contractors on-site  

• Ensure contractors comply with site rules and UK health & safety regulations  

• Maintain contractor records, permits, and risk assessments  

Health & Safety Compliance 

• Support compliance with UK legislation, including:  

• Health and Safety at Work Act 1974  

• Fire safety regulations  

• Assist with risk assessments, incident reporting, and safety audits  

• Ensure signage and safety procedures are up to date  

Administrative Duties 

• Maintain records (maintenance logs, compliance documentation, service contracts)  

• Raise purchase orders and process invoices  

• Assist with budgeting and cost tracking  

• Prepare reports for management  

Security & Emergency Support 

• Assist in monitoring site security systems and access control  

• Support emergency procedures (fire alarms, evacuations, incident response)  

Skills & Experience 

Essential 

• Previous experience in facilities, property, or operations support  

• Strong organisational and multitasking skills  

• Good communication and customer service skills  

• Basic IT skills (Microsoft Office: Word, Excel, Outlook)  

• Understanding of health & safety practices  

Desirable 

• Experience in commercial property or business park environments  

• Knowledge of CAFM systems (e.g., Planon, Concept, FM systems)  

• IOSH Working Safely or equivalent qualification  

Personal Attributes 

• Proactive and hands-on approach  

• Strong attention to detail  

• Reliable and able to work independently  

• Professional and approachable  

Working Hours 

• Typically Monday–Friday, 8:00am–4:30pm (may vary depending on site needs)