Operations Associate

Operations Associate
High Growth SaaS Company
London, UK
£35k - £40k

About Them

A Software as a Service company in a period of high growth. They're a late-stage startup expanding into new markets on the back of huge successes. They provide software to help smaller companies manage their HR needs effectively, and have recently entered into a new phase of growth and just entered the UK market. They are looking to use the UK as a launchpad to expand into the wider EMEA market.

About The Role

The Operations Associate will play a pivotal role in the company's growing European operations. A very early hire in the EMEA team, the Operations Associate will be assisting with the company's operations as it develops a foothold in the UK and grows into new European markets.

Responsibilities include:
Overseeing the complete lifecycle of EMEA-based employees, from their initial onboarding through contract management, payroll, benefits administration, and ongoing compliance.
Managing the onboarding process for clients, ensuring smooth integration of employees onto the platform and accurate, timely payment processing.
Collaborating with International Customer Success and Operations teams to streamline local operational procedures in both existing and new markets.
Validate client invoices, including calculations for local employer costs across the EMEA region.
Identify operational challenges and propose solutions, whether through enhancements to the platform or the implementation of new operational procedures, with a focus on continual improvement.
Prioritise delivering exceptional customer service by maintaining a proactive, "can-do" attitude.
Assist in establishing and standardising processes for new entities worldwide. Support various initiatives aimed at enhancing efficiency, optimising workflows, and simplifying operations.
Undertake additional responsibilities as necessary to meet departmental and organisational requirements.

About You

At least 2 years' experience in an operations or finance role is required, ideally in a dynamic tech, SaaS, or startup company. Experience in a EOR or PEO environment is preferable but not required.
You will be a problem solver, able to analyse and tackle a variety of problems as and when they rise.
Strong project management skills and a demonstrable ability to work across multiple streams and priorities without any issues.
Highly systematic and organised.
Experience across other European markets is highly preferential, as are European language skills.
Highly detail orientated and capable of working within dynamic and sometimes ambiguous environments.

We are committed to helping our clients build diverse teams and we promote & practice inclusive recruiting. All applicants will be considered without discrimination.