Operations Business Support & Safeguarding Officer - Birmingham

Closing Date: Friday 19th September 2025

Job Title: Operations Business Support & Safeguarding Officer

Reports to: Operations Business Support Manager

Salary: Scale 6, Points 26-28, £26,229 - £27,982 per annum, pro rata

Hours of work: Full Time (37.5 hours per week)

Key Responsibilities:

Business Support

• Assist in handling operational enquiries.


• Scheduling, attending and servicing of meetings, which include minute taking and distribution of minutes and agendas.


• Assist with the completion of maintaining monitoring documents for commissioners.


• Assist with the preparation of operational reports as required.


• Assist in the liaison with key partners / funders as directed.


• Provide first-line technical support to the wider department, escalating issues where necessary.


• Support the implementation and training around digital systems and tools.


• Lead with administration of the support management system i.e. Outcome Star ensuring prompt allocation and support for those requiring licences.


• Assist in data management, KPI reporting, and digital transformation projects.


• Provide general day-to-day administration and maintaining of filing systems.


• Assist the business to focus on positive and prompt resolution, wider learning, and quality improvement.


• Provide cover for colleagues and undertake other duties as required.

Safeguarding

• Support with administration of the incident management system i.e. MyConcern, ensuring accurate and timely monitoring of safeguarding concerns and outcomes.


• Lead, design and deliver training and briefings around MyConcern for colleagues at all levels.


• Use interpersonal and communication skills in dealing with what are frequently complex and sensitive situations.


• Support safeguarding leads with data reporting, trend analysis, and compliance monitoring.


• Gather useful information and resources on Safeguarding topics i.e. Domestic Abuse.


• Maintain accurate records of version control for the efficient administration of the process and for audit purposes.


• Assist St Basils Safeguarding Lead/s and Head of Quality Standards & Registered Services Manager around their safeguarding duties and responsibilities e.g. Safeguarding Log, Ofsted Notifications, Ofsted Central Governance spreadsheet.


• Lead on the Safeguarding communication strategy for staff & young people.


• Monitoring referrals from the relevant inboxes and data inputting including MARAC, ensuring there is appropriate representation at meetings.


• Support the process of investigations into Incidents & Safeguarding in line with Policy, including:
  
  
  • Monitoring the receipt of all new Incidents & Safeguarding Concerns
  
  
  • Ensuring referrals are submitted in an appropriate and timely manner
  
  
  • Identifying cases are being managed using the most appropriate method of dealing with the Incident, in consultation with colleagues
  
  
  • Monitoring the progress of how Incidents & Safeguarding is being addressed, intervening or escalating where insufficient or improper progress is taking place.
  
  
  • Supporting or taking the lead on specific cases (subject to complexity)
  
  

QUALIFICATION:

Essential:

• Maths & English GCSE Grade C or Above.


• Business Administration Level 3 or willingness to work towards.
  

Desirable:

• Educated to degree level in a related subject area or equivalent through work experience.

ROLE EXPERIENCE

Essential:

• Experience of working within and operating under a range of safeguarding policies, procedures and working frameworks.


• Experience using spreadsheets and Microsoft 365 Apps.


• Experience of case management systems.


• Experience of successfully managing own workload in an environment where deadlines and priorities frequently change and are often conflicting.


• Experience of managing sensitive and confidential client data.


• Experience of managing a varied workload, responding flexibly, and with strong organisational and time management skills.


• Accurate minute-taking and attention to detail

Desirable:

• Operating in a supported housing environment.


• Experience, recognising and handling in an appropriate manner, confidential or sensitive information.


• Experience of safeguarding principles and best practice.

KNOWLEDGE

Essential

• Knowledge of how safeguarding relates to the supported housing sector.


• Use of Microsoft Apps / Power BI.


• Knowledge of and commitment to EDI / Anti-Discriminatory Practice


• Ability to prepare and present different types of information (numeric / written / performance data etc).


• Administering and complying with detailed procedures.
  

Desirable:

• Awareness of policy review processes in relation to safeguarding legislation, regulation, good practice and the delivery of services.