Operations Clerk

Customs & Operations Clerk
Ipswich | Full-time | £32,000 + £8k bonus

A leading family run logistics and freight forwarding company based in Ipswich is seeking a Customs & Operations Clerk to join their growing team. With decades of combined industry experience, this organisation provides tailored, round-the-clock freight solutions across the UK and internationally, including full customs clearance services.

This is a fantastic opportunity for someone with a background in logistics or shipping who thrives in a fast-paced, detail-oriented environment. You’ll be responsible for managing customs processes, coordinating operations, and ensuring exceptional service delivery.

• Coordinate customs clearance and freight operations with internal teams and external partners.
• Ensure compliance with UK customs regulations and maintain accurate documentation.
• Use systems such as CDS, Destin8, CNS Compass, Multifreight, and Microsoft Office Suite.
• Provide timely and professional responses to client queries.
• Analyse operational data to support decision-making and improve efficiency.
• Manage multiple tasks under pressure while maintaining high attention to detail.

• Experience in logistics, shipping, or freight forwarding is essential.
• Strong knowledge of customs regulations and clearance procedures.
• Proficiency in relevant software tools (CDS, Destin8, CNS Compass, Multifreight).
• Excellent communication and customer service skills.
• Analytical mindset and ability to work independently.
• Relevant qualifications in customs or logistics are a plus.

• Competitive salary £32,000 and bonus (£8000 per year)
• Career development opportunities in a growing business.
• Supportive team culture with expert mentorship.
• A dynamic and fast-paced working environment.

How to Apply

Submit your CV outlining your relevant experience and why you’re interested in this opportunity.