Operations Coodinator

Operations Coordinator
Permanent
Ednaston, Derby: £25,000 - £30,000
Office-based | 37.5 hours per week (Monday-Friday, 8:00am-4:00pm)

Do you enjoy organising schedules, solving problems and keeping customers informed?

Join one of the UK's leading environmental compliance companies as an Operations Coordinator, where you'll play a key role in ensuring essential maintenance services are delivered efficiently for our customers.

Whether it's coordinating engineers, keeping customers updated, or making sure every planned maintenance visit runs smoothly, your organisation and communication skills will have a real impact. Every schedule you coordinate helps ensure hospitals, schools and commercial buildings receive the compliance services they need to keep people safe.

Here, you'll be joining a team that values teamwork, reliability and continuous development. You'll receive structured training through our City & Guilds Affiliated Learning Programme, opportunities to develop your career, and recognition for your contribution through our quarterly Core Values Champion Awards.

What you'll receive:
Alongside a supportive team and structured career development, you'll enjoy:

• 37.5-hour working week (Monday-Friday, 8:00am-4:00pm)


• 22 days' annual leave plus bank holidays


• An extra day's holiday for your birthday after two years' service


• City & Guilds Affiliated Learning Programme


• Private Medical Care or Healthcare Cash Plan (after two years' service)


• Enhanced Sick Pay


• Enhanced Maternity & Paternity Leave


• 24/7 Employee Assistance Programme


• Employee Discount Scheme - save up to £240 per month on food and groceries


• Quarterly Core Values Champion Awards with shopping vouchers


• Annual Development & Review Process


• Company mobile phone

What you'll be doing
As an Operations Coordinator, you'll be at the centre of our service delivery, ensuring planned preventative maintenance (PPM) work is coordinated efficiently and delivered to the highest standard.
You'll:

• Schedule and coordinate planned preventative maintenance (PPM) works in line with service KPIs.


• Liaise with Engineering Supervisors to ensure engineers are scheduled efficiently.


• Keep customers informed throughout every stage of the service process.


• Coordinate engineer attendance and manage customer communications.


• Process completed work and maintain accurate records within our Opuz system.


• Troubleshoot scheduling and service delivery issues, finding practical solutions.


• Support the Service Delivery Manager with reporting, contract information and administrative tasks.


• Ensure customer information and service documentation remain accurate and up to date.

What you'll bring
We're looking for someone who enjoys staying organised, building positive relationships and keeping multiple priorities moving.
You'll ideally have:

• Previous experience in a coordination, scheduling, planning, administration or customer service role.


• Excellent communication skills and confidence speaking with customers and colleagues.


• Strong organisational skills with the ability to prioritise a busy workload.


• Good IT skills, including Microsoft Office.


• Excellent attention to detail and accurate data entry skills.


• A proactive, solution-focused approach.


• The ability to work independently whilst being a supportive team player.


• Experience working within field service, logistics, engineering support or scheduling environments would be advantageous, but isn't essential.

Why join SMS Environmental?
We're committed to developing our people. From structured training and recognised qualifications to ongoing career development opportunities, we'll support you every step of the way.
If you're looking for a role where your organisation, communication and customer service skills genuinely make a difference, we'd love to hear from you.

Apply today
Submit your up-to-date CV to begin your application.
We're reviewing applications as they're received, so we encourage early applications.
Applications close on Tuesday 4th August at 11:59pm
Interviews will take place in person at our offices in Ednaston Park, Derby.