Operations Coordinator

Are you an organised, proactive, and customer-focused administrator looking for your next exciting role? Our client, a well-established and respected fire protection service based in Horsham, is expanding - and they're looking for a Operations Coordinator to join their friendly and dynamic team.

If you thrive in a fast-paced environment and enjoy being the go-to person who keeps everything running smoothly, this could be the perfect opportunity for you!

Key Responsibilities

• Handling inbound calls and efficiently scheduling repair and installation jobs
• Preparing accurate job sheets and timesheets for engineers
• Updating clients on job progress and ensuring excellent communication throughout
• Maintaining up-to-date client contract information in the CRM system
• Raising purchase orders for subcontractors and managing related admin
• Working closely with the scheduling team to ensure operations run like clockwork
• Tracking job progress and meeting deadlines with confidence

What We're Looking For:

• Strong administrative experience and attention to detail
• Excellent customer service skills - you'll be the key point of contact for clients
• A friendly and professional communicator who can build strong client relationships
• Scheduling experience is a plus but not essential - full training is provided

The Package:

• £26,000pa, increasing to £27,300 after 6 months
• Monday to Friday, 8.30am - 5pm
• 20 days holiday + bank holidays, rising to 25 with service - plus your birthday off!
• Annual performance bonus
• Access to a comprehensive Employee Assistance Programme

If you're an experienced administrator who enjoys delivering outstanding customer service and wants to be part of a growing and supportive company, apply today - we'd love to hear from you!