Operations Coordinator

Citrus Recruit are excited to be recruiting for Operations Coordinator for a growing company based near to Caerphilly.

You will be playing a key role with supporting the wider departments with administration duties, booking in field service visits and dealing directly with customers.

This client started as a family run business and has now grown to over 70. There are progression opportunities if you would like it and the opportunity to be part of a fantastic culture with lots of team events.

This is an office based role where you will be working in the office Monday to Friday.

Responsibilities & day to day duties
As an Operations Coordinator, you will be responsible for:

• Provide administrative support to the Service Manager, coordinating field service visit bookings and call-outs
• Manage engineers' calendars using bespoke client service management software
• Take ownership of key account management, ensuring excellent service and communication
• Attend client meetings (weekly, monthly, and annually) to support contract reviews as required
• Liaise effectively with Project Managers, the Contracts Manager, and subcontractors to support small works and projects
• Handle incoming telephone calls, respond to client queries, and manage messages or requests promptly and professionally
• Deliver administrative support across services, working closely with clients, suppliers, internal sales, and technical teams
• Assist in implementing field service management software by accurately updating and maintaining databases

Skills & experience required.

• Strong administration and coordination experience, including Microsoft Office and field service management tools, with the ability to quickly learn and adapt to bespoke software.
• Excellent communication and interpersonal skills, with the ability to build strong internal and external relationships.
• Customer-focused approach, demonstrating empathy, tact, and professionalism in all interactions.
• Adaptable and flexible, able to handle demanding situations and changing priorities while maintaining high service standards.
• Well-organised under pressure, capable of prioritising tasks and working methodically to meet deadlines.

Benefits package

• Salary of £24,375
• Hours are 7 hours between 8am – 5pm
• 31 days annual leave including bank holidays. 3 days taken at Christmas
• Private medical insurance
• Wellness programme
• Stakeholder pension
• Progression Opportunities
• Company events

Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.

While we make every effort to reach out to all candidates. If you don't receive a response within 10 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.