Operations Co-Ordinator

Please note this is a hybrid working role requiring to attend an office in Central London twice a week.

About Us

At Kerv, we leverage the power of technology to help our customers stay ahead. We do this through our brilliant people who focus relentlessly on the customer and their needs, delivering world-class cloud solutions and digital transformation. Launched in July 2020, Kerv is a next-generation ‘customer-first, cloud-first’ provider, created to help customers achieve successful business outcomes in a new digital era.

The finance team is central to partnering with business leaders to provide accurate, timely and quality information to support their growth plans.

All about the Role

At Kerv, we’re not just about cutting-edge cloud solutions and digital transformation services. We’re on a

mission to put people and customers first, always. Founded with a vision that values creating an

exceptional workplace and building meaningful client relationships over chasing revenue, we’re here to

revolutionise the tech industry with a heart. As an Operations Co-ordinator your responsibilities include the

provisioning and support of Voice, Data, Mobile and Unified Communications.

Your part to play

Your responsibilities will encompass the following tasks:

• Provisioning all products – Mobile, Mobile and Data Hardware provisioning, Connectivity, VoIP,

Inbound and Outbound Voice, Compliance products and SIP

• Communicating with customers and suppliers to coordinate delivery, provide regular updates, and

manage handovers upon completion.

• Ensuring timely and successful delivery of services to customers.

• Addressing any issues related to orders and faults, while meeting all service level agreements

(SLAs).

• Conducting fault diagnostics and collaborating with suppliers/customers for resolution.

• Keeping customers informed through phone and email communications.

• Managing tickets and workflows using ServiceNow.

• Performing general administrative tasks, including billing entry.

• Strong technical expertise in telecommunications systems and networks, including experience with

PBX systems, VoIP technologies, call routing, and data networks.

• Proficient in configuring, troubleshooting, and maintaining telecommunications equipment and

systems.

• Strong problem-solving and analytical abilities, with the aptitude to quickly assess and resolve

complex telecommunications issues.

• Excellent communication and interpersonal skills, with the ability to build relationships with

stakeholders at all levels of the organisation.

• Knowledge of industry regulations and best practices related to telecommunications.

• Proficiency in project management methodologies and tools.

• Attention to detail and a commitment to delivering high-quality work.

• Ability to prioritise and manage multiple tasks in a fast-paced environment.

• Strong organisational and time management skills.

All about You

Minimum of 3 years of experience in managing telecommunications systems and networks.

• Strong understanding of telecommunications infrastructure, protocols, and technologies.

• Familiarity with telecommunications standards and regulations.

• Excellent knowledge of project management principles and methodologies.

• Ability to stay updated with the latest industry trends and technologies.

You will live the Kerv values …

·      Do The Right Thing

·      Build Future

·      Think Customer First

·      Team Is Everything

·      Spread Good Vibes

At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.