Operations Coordinator

SourceCo Recruitment are seeking an experienced European Freight Forwarder to join a busy and fast-paced logistics operation in Redditch.

The successful candidate will be responsible for managing European freight movements from booking through to completion, delivering exceptional customer service while ensuring efficient and cost-effective transport solutions.

Salary:

* Up to £35k depending on experience

Working Hours

* 08:30 – 17:30 Monday to Friday

Key Responsibilities:

* Manage the day-to-day coordination of European freight shipments.

* Process Import and Export customs clearance documentation where required.

* Create and maintain job files, ensuring all paperwork and system updates are completed accurately.

* Process shipments through the Multifreight system.

* Liaise with customers regarding quotations, bookings, shipment updates, and problem resolution.

* Build strong relationships with suppliers and negotiate competitive transport rates.

* Work closely with the Sales Team to provide quotations and support business opportunities.

* Produce internal reports, analysis, and KPI statistics and complete invoicing and ensure all jobs are closed accurately.

The ideal Candidate will have the following:

* Previous experience within European freight forwarding or transport operations is essential.

* Strong understanding of European road freight, import/export procedures, and customs documentation.

* Experience providing quotations, negotiating rates, and managing customer relationships.

* Excellent communication and customer service skills.

* Highly organised with strong attention to detail.

* Ability to prioritise workloads and perform effectively under pressure.

* Strong problem-solving skills with a proactive and solutions-focused approach.

* Confident IT user with experience of freight management systems and Microsoft Office.

* Self-motivated, enthusiastic, and a strong team player.

If you’re a proactive and organised professional with European freight forwarding experience, apply today and take the next step in your logistics career
Only candidates based in UK and eligible to work in UK are allowed