Operations Coordinator

Job Description

From 1866 onwards, Hamilton & Inches has been Scotland’s premier destination for fine jewellery, luxury watches and hand-crafted silver. Based in the heart of the Scottish capital, we have maintained our jewellery & silver workshops since our inception and have held a Royal Warrant as silversmiths to Her Majesty the Queen for more than 120 years. To this day, we proudly continue to curate a range of fine jewellery designed and made by our own artisan team and workshops.

Anchored by our heritage, we continue to invest in our future and our team and are now looking for an Operations Coordinator to join our team. Working with the Head of Operations, this role is pivotal in the everyday running of our brand.

This role is deserving of someone with enthusiasm, exceptional organisation skills and an eye for detail. Solution focused, the Operations Coordinator collaborates with every team in the business so strong communication skills are a must. This is a varied role that requires a candidate who has a problem-solving mindset, takes initiative and is commercially driven.

The Role
Operations
Identify opportunities for operational excellence with exceptional customer service and commerciality at the forefront
Assist with the management and roll out of internal policies and procedures and work across all teams to support compliance with these
Support teams to promote good working practices throughout the business
Collaborate on ordering non-sale stock to streamline processes and ensure stockholding is always sufficient
Working with internal teams to troubleshoot operational issues and implement best practices
Support the management of other supplier contracts
Ensure security measures are updated and appropriate as per our business needs
Supporting Head of Operations with internal projects

Facilities Management
Manage planned and reactive maintenance visits to ensure all issues are rectified in a timely manner
Liaise with contractors and external contacts to facilitate maintenance management ensuring we are compliant with regulations
Communicate maintenance updates ensuring all affected teams are notified and alternative resources identified if necessary
Support with the planning and implementation of

shopfitting/building

projects

Health & Safety (H&S)
Support in the management of compliance for all relevant H&S policies and procedures
Ensure teams are trained to a high standard and best practices are implemented across the business
Work with Managers to ensure that all equipment is maintained and working correctly
Support the risk management procedures of the organisation to ensure risks are appropriately identified, mitigated, and managed on an ongoing basis

People
Support with inductions, onboarding and continuous training for team including arranging training

courses/certificates
Organisation of team presentations and events
Supporting with and delivering internal communications to the business

IT
Liaison between our team and IT Support to resolve any issues effectively and efficiently
Support with the roll out of IT projects
Work alongside internal teams to be responsible for the maintenance of IT assets ensuring all is in good working order and stored securely
Support in managing our internal CRM system and rolling out

developments/training

to the team

The Candidate
Experience within an Operational role either within a store or head office environment
A strong communicator who can build positive working relationships
Ability to work well under pressure and manage multiple priorities to meet deadlines
Excellent written and verbal communication skills
Meticulous in approach to details
Work well within a team, be enthusiastic and proactive
Strong IT skills and familiar with Office 365
A passion for exceptional customer service and experience

Closing Date 21st May 2024