Operations Coordinator - Ski Tours

Leading Tour Operator who provide group travel across Europe & Worldwide, are seeking an Itineraries Coordinator for their Ski Tours Division due to further growth and investment. This Group Tours and Educational Travel Company aim to make organising groups travel simpler for their clients and create unforgettable experiences. If you're passionate about ski & winter sports, have solid experience working in operational roles (within the Travel Industry), building relationships with suppliers & customers, and using your excellent organisational and customer service skills, this could be a great fit for you! If you have Italian languages skills, this would also be a great opportunity to use them! Starting salary is dependent on experience, very competitive, and they do offer wide ranging benefits (detailed below) including 25 days holiday plus bank holidays rising with service, health care and hybrid working (Nottingham).

JOB DESCRIPTION:

• Liaise regularly with the group leader from the booking stage until return
• Calculate timings and make reservations for ski school, ski passes, equipment hire and après ski events
• Liaise with accommodation centres regarding rooming requirements, meal arrangements and general enquiries.
• Work with the accommodation centres and airlines to update on passenger changes, name changes, dietary requirements etc.
• Work closely with the group leaders to answer any queries they have in relation to their tours
• Potentially assist groups on tour by acting as a 'Tour Rep'
• Visit destinations as part of ongoing training, and to audit and review our suppliers
• Answer the telephone and help with booking enquiries
• Any other tasks that the business requires
• Attend and present at school parents' evenings as required both remotely and in person.
• To carry out duties on the out of hours phone whilst groups are on tour (additional pay applicable)

EXPERIENCE REQUIRED:

• An ability to speak Italian is desirable
• Experience of working in the Ski Industry, either in the UK or in destination, is highly desirable.
• Must be able to demonstrate knowledge and understanding of multiple destinations and subject areas.
• Possess excellent organisational and admin skills.
• Demonstrate a proactive approach to their daily work whilst being able to prioritise tasks.
• Ability to build and develop relationships with colleagues, suppliers and customers.
• Show an outgoing and confident personality.
• Possess good communication skills.
• Demonstrate a 'can-do' attitude.
• Must have a high level of written and spoken English - Grade C or above at GCSE (or equivalent).

SALARY & BENEFITS

• Competitive Salary
• Opportunities to travel
• 25 days holiday plus all bank holidays (increasing with service to a maximum of 30 days)
• Opportunities to buy extra holiday
• Hybrid working - 2 or 3 days in the office each week, with the rest working from home, after probation period.
• Casual dress
• Company pension
• On-site parking (free electric vehicle charging)
• Sick pay
• Flexible working
• Private Healthcare
• Life Insurance

INTERESTED?

Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on or Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! You must have full rights to work in the UK. We have a high volume of applications, so unfortunately we are unable to reply to unsuccessful applicants.