Operations Director

My client, a trusted supplier of commercial and industrial equipment, is seeking a Operations Director to lead and elevate their operations. This pivotal role oversees end-to-end operations, including field service engineer team and project installations.

We're looking for a proven leader with a track record in;

• Operational excellence
• Leading high performing teams
• Driving customer-focused performance

Client Details

A commercial and industrial equipment supplier to a range of sectors that is people and team focused.

Description

As Operations Director, you'll lead key functions across field service engineers, customer service, warehouse and logistics, and project installations. You'll manage a diverse team-service managers, field engineers, call centre staff, and warehouse personnel-ensuring seamless coordination and high service standards.

Key responsibilities include:

• Enhancing service delivery with a strong customer focus
• Driving inventory and logistics efficiency
• Ensuring H&S compliance and best practices
• Leading on-time, on-budget project installations
• Mentoring managers and building a high-performance culture

You'll work closely with the CEO to manage budgets, track KPIs, and implement cost-effective strategies without compromising quality.

This role suits a strategic, hands-on leader with strong commercial acumen, a passion for transformation, and the ability to inspire teams and deliver lasting impact.

Profile

We're looking for an experienced Operations Leader with a strong track record-ideally across field service delivery, customer service, project installations, and logistics/warehousing-within a technical, service-driven environment.

You'll be expected to:

• Lead and inspire high-performing teams in a fast-paced, customer-focused setting
• Drive operational change and continuous improvement across all departments
• Ensure health & safety compliance and operational best practices
• Manage budgets and KPIs with strong commercial and financial acumen
• Oversee on-time, on-budget project installations with a focus on service excellence

We're looking for someone who is:

• A confident communicator and trusted relationship builder
• Organised, detail-driven, and thrives under pressure
• Positive, resilient, and brings a solutions-focused mindset to every challenge

Job Offer

Attractive basic plus bonus and benefits