Operations Director

Job Description

OPERATIONS DIRECTOR

About NPG
North Property Group (NPG) is not your typical property agency. With over two decades of collective experience, we've redefined the real estate game since our inception in 2017. From Leeds to Manchester, we're shaking up the scene with our cutting-edge approach. Our team doesn't just sell or rent properties; we craft experiences. Think award-winning service, tailored solutions, and access to exclusive off-market gems. Our values include; ambition, consistency, disruption, execution, ownership, and transparency. No fluff, just facts. Ready to join the revolution?

Company Wins

Named the 46th fastest growing, founder-led, independently owned business within the UK by The Sunday Times in 2023, the one & only property agency on the list.
Highly Commended Sales & Lettings agency of the year 2024 by RESI awards
Finalists at Property Week’s Property Awards & RESI Awards 2023 & 2024⁠
Finalist at the Great British Entrepreneur Awards 2023
Finalist at the Yorkshire Business of the Year Awards 2024 and Property Awards 2024.
Ranked 6th overall among Yorkshire's fastest-growing businesses 2023 by the Yorkshire Post.
Recipient of the North Fast Growth 50 Awards, winner at the SME National Business Awards, and finalist for the Scale Up Awards 2023.
Ranked 34th overall on the FEBE Growth 100 list and finalist at the Insider Yorkshire Property Awards.

Purpose of the role
As the Operations Director at NPG, based in Leeds, London or Manchester, you will be responsible for overseeing the operational framework that drives the efficiency and effectiveness of our property management and development activities. There will be a key focus on the expansion and strategic vision of NPG. Reporting to the Co-Founders, you will lead the department, implement robust processes, and ensure that all operational functions are aligned with the strategic goals of NPG. Your leadership will enhance operational performance, optimise resource utilisation, and support business growth. You will ensure compliance with industry regulations, maintain high standards of service delivery, and contribute to NPG's reputation for excellence in property management and development.

Responsibilities

Develop and execute operational strategies aligned with NPG’s business objectives, identifying opportunities for improvements and driving innovative solutions and expansion
Manage day-to-day operations across all departments, establishing policies, implementing changes, and ensuring compliance with property laws and regulations.
Evaluate overall company performance in property management and development, provide necessary reports to the Co-Founders, and assist in setting strategic plans.
Develop strategies to minimise losses, reduce operational costs, and increase employee productivity.
Understand budget development, analysis, and financial planning to increase revenue margins from property investments.
Oversee and manage key operational projects, ensuring timely and successful completion.
Lead, mentor, and develop teams to ensure high performance and engagement, fostering a culture of continuous improvement and accountability.
Oversee the development and implementation of efficient processes and workflows, monitor and evaluate operational processes, and implement corrective actions.
Optimise resource allocation and utilisation to ensure cost-effective operations.
Ensure compliance with industry regulations and standards, developing and maintaining risk management policies and procedures.
Establish key performance indicators (KPIs) and monitor operational performance against targets.
Collaborate with other departments, including Sales, Lettings, Marketing, HR and Finance, to ensure cohesive operations.
Build and maintain strong relationships with external partners, vendors, and regulatory bodies.
Ensure the highest standards of service delivery, health and safety and customer satisfaction through quality control measures and regular audits.
Coordinate cross-functional teams to achieve project goals and deliverables.
Stay up to date with industry trends and technological advancements to drive operational innovation.
Implement new technologies and systems to enhance operational efficiency and effectiveness.
Requirements

Proven experience in a high-level operations leadership role, preferably in property management or real estate.
Extensive experience in strategic planning, process optimisation, expansion and resource management.
Successful track record in leading high-performing teams and driving company growth.
Strong financial and business acumen.
Compliance with industry regulations and standards.
Exceptional leadership, team management, and project management skills.
Strong analytical, problem-solving abilities, and a strategic thinker.
Proficient in operational and project management software, with knowledge of CRM tools like Salesforce.
Excellent communication and interpersonal skills for building strong stakeholder relationships.
Ability to thrive in a fast-paced, dynamic environment, adapting to changing priorities.
Deep understanding of the real estate market and current trends.
Bachelor's degree in Business Administration, Operations Management, or related field (Master's preferred).
Commitment to NPG's values and mission, with high integrity.
Willingness to travel between all offices including London, Leeds, and Manchester.

Benefits

Competitive salary with performance incentives.
The opportunity to be part of a company recognised for its innovation and growth, as listed by the Sunday Times 100.
A dynamic and inclusive work environment where your contribution is valued and can make a significant impact.
Career advancement opportunities within a rapidly expanding tech-based real estate company.
Autonomy to solve problems and make a difference!
Modern, trendy offices with a focus on developing cultural activities.
If you like fluffy, friendly pups, you’ll see the NPG boss who makes regular site visits!
1st Friday of every month - half-day Fridays OR WFH afternoons with a free lunch
3rd Friday of every month – Pizza lunches!
Employee referral bonus of £500 for Investment Consultant Roles if they pass probation