Operations Director – Hospitality (Luxury)

Operations Director – Hospitality

London | Multi-Site | Premium / Luxury Hospitality Environment

£65,000 – £75,000 + Bonus + Company Benefits + EXCEPTIONAL Company Culture!

We are partnering with a growing service-led business to recruit an Operations Director for a high-profile hospitality portfolio across London.

This is an exciting opportunity for an ambitious and commercially minded hospitality leader to step into a senior operational role overseeing multiple premium environments, including luxury hospitality and customer-focused service operations.

Reporting into the Managing Director, you will lead a team of operational managers across a multi-site portfolio, driving service excellence, client satisfaction, team engagement, and commercial performance.

What truly sets this opportunity apart is the culture. This is a business genuinely recognised for its supportive, people-first environment — a company where teams are valued, leaders are accessible, successes are celebrated, and collaboration is part of everyday working life. The organisation has built a strong reputation for creating an inclusive, positive, and high-performing culture where people are encouraged to grow, develop, and enjoy what they do.

The Role

You will be responsible for:

* Leading and developing multi-site operational teams across London

* Delivering exceptional customer and hospitality experiences

* Managing client relationships with professionalism and credibility

* Driving operational consistency, standards, and compliance

* Taking ownership of commercial performance across the portfolio

* Using systems, reporting, and data insight to improve performance

* Supporting mobilisation activity and operational growth

* Embedding a positive, visible, people-focused leadership culture

This is a highly visible role requiring a hands-on leader who enjoys being operationally present across sites and engaging directly with teams and clients.

About You

We are seeking candidates with:

* Senior operational leadership experience within hospitality, soft FM, catering, or customer-led environments

* Experience managing multiple sites within fast-paced environments

* Strong stakeholder and client relationship skills

* Commercial awareness with exposure to budgets and performance metrics

* A structured, organised, and data-led approach to operations

* Strong leadership capability with experience developing managers and teams

* High personal standards, professionalism, and attention to detail

You may currently be working as:

* Senior Operations Manager

* Regional Manager

* Area Manager

* Account Director

* Hospitality Director

* Multi-Site General Manager

…looking to step into a broader operational leadership role.

What’s on Offer

* £65,000 – £75,000 salary (Possibly negotiable, DOE)

* Career progression opportunity within a growing organisation

* High-profile London portfolio

* Strong, values-led and genuinely supportive culture

* Opportunity to make visible operational impact

* Collaborative leadership team and people-first environment

For a confidential discussion, please get in touch
Only candidates based in UK and eligible to work in UK are allowed