Operations Executive

Operations Executive

£30,000 to £33,000

London, Paddington ( Hybrid )

The Company

A founder led and mission driven brand established to bring ease to the consumer tailoring their products with a focus on personal wellbeing. Selling direct to their customers via their ecommerce platform products are also available on platforms including TikTok Shop. Their community is at the heart of what they do, it is a great time to join the brand as they continue to evolve and grow in the market.

What’s on offer?

• 3 days in the office, Friday WFH and 1 day of your choice
• Hours are 9am to 6pm
• Monthly team nights out
• Quarterly wellness gift basket
• 25 Days Holiday

What will you do as an Operations Executive?

• Oversee day to day fulfilment and stock management across all sales channels
• Maintain relationships with 3PL partners ensuring seamless processes for customers
• Become point of contact for suppliers and any supply chain or product enquiries
• Managed the backend of TikTok Shop ensuring varied product selection for customers
• Work alongside the ops director on NPD, S&OP meeting reports and special projects
• Responsible for customer service enquiries relating to returns, refunds or any order issues

What do you need as an Operations Executive?

• Previous experience within an operations role ideally within a consumer goods brand
• Worked with 3PL warehouse partners and suppliers overseeing order fulfilment
• Competent working with Excel and other ERP systems as well as Shopify
• Keen to add to skillset and take on extra responsibilities
• Happy working within a fast-paced SME brand and getting hands on within the role

Job Number: 9405