Operations Executive

Job Description

We're currently recruiting for an exciting

homewares/accessories

business who are experiencing incredible growth. They're looking for an Operations Executive who is meticulously organised and has a genuine interest in detail. They need a great communicator who gets a buzz out of multitasking, processes and problem-solving. You'll enjoy this role if you're someone that has a can-do-attitude, likes working in a small, collaborative team and has a preference to be a part of something small but mighty.

This will suit someone with 1-2 years of experience working in a fast-paced and dynamic environment. Someone with the ability to problem solve and manage customer relationships, with good excel and data management skills.

About the job
This person will be responsible for specific retail accounts, managing relationships with the team in the far east and customer merchandising teams keeping them constantly updated with order status and changing situations, whilst ensuring they adhere to all requirements and are delivered on time.

Order management
Inputting and managing product data in internal and customer systems
Processing and managing new customer and supplier orders
Reviewing weekly order reports and actioning data changes
Reconciling order data using index matches and VLOOKUPs to validate orders
Ensuring press and marketing samples are shipped on time by our team in the far east.

Quality and compliance
Understanding customers testing requirements and ensuring all orders are compliant
Reviewing gold seal samples and QC/AQL inspections, checking for and resolving any quality issues

Packaging and labelling
Understanding customer packaging and labelling requirements, ensuring these are well managed by our team in the far east.
Creating artwork in illustrator
Inputting and managing label data in internal and customer systems

Customer and overseas team relationships
Managing the flow of information between customers and the team overseas, making sure information is shared and actioned promptly
Acting as the key point of contact for customers merchandising teams, dealing with day-to-day queries and order amendments.
Problem solving, managing any issues and ensuring orders are shipped on time.
Completing ad hoc customer requests for information