Operations Executive

Job Description

LIFORME
Life is short, make it count. Liforme is a company with boundless ambition, and we fundamentally believe that we can change the World significantly through our business. We are proud to be B Corp Certified.

We are a dynamic, fast growing (2019 Sunday Times Fast Track 100), privately owned and digitally native company in the Yoga & Wellness Sector with sales in over 185 countries Worldwide, and with many exciting things in the pipeline. We are a scale up business that still operates in many ways like a start up, and this energetic and flexible approach is at the core of how we operate.

We reinvented the Yoga mat back in 2008 and have since grown to become a leading brand in the Yoga and wellness industry, loved and trusted for our ground-breaking innovations and our commitment to environmental sustainability and using our business to promote social justice in the World. We have a market-leading customer service record and average 4.9* product and service reviews globally – we do not like to do things by halves!

Our mission is

to support and encourage the practice of Yoga and physical and mental wellbeing

with our original, ground-breaking and truly useful products; to

bring the values of Yoga to the Yoga business and beyond ; and to

unite a global community of people around our common goal to 'Live For More' through the products we produce and sell, how we run our business and how we Give Back to the World through it .

Headquartered in central London and now working in a hybrid remote + office structure (currently Weds/Thurs at our office in the heart of Camden Town, 2 mins from Chalk Farm tube), we are continuing to grow and strengthen our team with the addition of further like-minded, bright and ambitious people.

Job Purpose
As Operations Assistant your role will be to support the Operations Manager with the day-to-day administration supporting our global logistics and fulfilment.

This role sits at the heart of the Operations function and has responsibility for delivering exceptional service to our customers worldwide by helping us to maintain an efficient operational flow. Working closely with our external logistics partners and internal commercial teams, you will be a key component to achieving our vision of a world class supply and distribution chain.

We are looking for a bright, enthusiastic, and commercially minded person who can help this important part of our business grow, through their ability to create and develop positive relationships with customers, colleagues and external partners.

Key Responsibilities
·

Assist with the management of the administration of our supply chain including

monitoring/organising

delivery of inbound containers to our warehouses, invoice checking and quality control
·

Day to day point of contact for our global warehouses and our internal Customer Experience and commercial teams
·

Assist in the management of our courier services and constantly be reviewing/looking to improve the delivery proposition to the customer and the cost impact on the business.
·

Monitor and assist in management our inventory across our multiple global warehouses
·

Manage/optimise our software systems to ensure working

correctly/efficiently
·

Strategic monthly and ad-hoc KPI reporting, including highlighting opportunities and making recommendations for service improvement or cost savings
·

Work with our Amazon team to monitor/review stock replenishment and make necessary bookings on seller central.
Supporting with other ad hoc tasks and administrative duties as required, within the Operations Team and the wider company as necessary including general office administration duties

--- What you’ll have ---
Essential :
·

A tenacious mindset and can-do attitude.
·

Outstanding communication and negotiation skills, with a genuine desire to go above and beyond.
·

An ability to think strategically and see the wider context and deeper significance of daily tasks.
·

Strong commercial instincts, with the ability to see the longer-term picture of a relationship.
·

Culturally sensitive and comfortable communicating with contacts across the globe.
·

Ability to work autonomously within an agreed remit to manage workloads and turnaround of work.
·

Great problem-solving skills and a dedication to finding the most efficient but complete solution to issues as they arise.
·

Excellent writing and communication skills with a positive and friendly disposition.

Advantageous:
·

Experience of working within a supply chain position.
·

Experience in a customer service focused role.
·

An interest in fitness, wellness and/or Yoga
·

Experience working in the health and fitness and/or yoga industry
·

Experience working in a start-up or fast-growing ecommerce business

---What you’ll bring ---
·

Proactive, dynamic and energetic, with a willingness to be hands on and get involved.
·

Exceptional communication skills, particularly in written expression.
·

Highly personable and able to fit in with our hard-working team.
·

A self-motivated approach with the desire to thrive in a fast-paced entrepreneurial environment.
·

Honesty, integrity, a ‘can do’ approach and a ‘no task too big, or small’ mentality.
·

As the responsibilities of this role are varied, you must be a great all-rounder with the ability to manage multiple projects simultaneously.

--- What we’ll bring ---
Key perks:
Competitive salary
Hybrid and flexible working structure – remote and office based.
Private Health Insurance.
Good holiday allowance.
Pension contribution.
Monthly

fitness/wellness/gym

allowance.
An exciting calendar of team social gatherings and events.
Probably the best people you’ve ever met.
And more…

We know that diversity in experiences, backgrounds and identities can expand horizons. We’re committed to being an equal opportunities employer – and that starts with our recruitment process. We are simply united by a set of common values and goals:

do exceptional work, support and encourage the practice of Yoga, challenge the norm, make the world a better place, treat people right, have a positive impact, give back, and have fun.