Operations Governance Manager

We are currently recruiting for an Operations Governance Manager on behalf of our client, a highly regarded Lloyd's Syndicate.

The successful candidate will report to the Head of Business Operations and work closely with the Business Operations Manager and Internal Broker & Credit Control manager.

Key Responsibilities

• Supporting the Head of Business Operations by overseeing Operational Resilience (Monitoring, forward Scenario Testing and Regulatory Return), Disaster Recovery (DR) and Business Continuity Plans (BCP).
• Overseeing Outsourcing and Third-Party Contract Management and the Due Diligence process for established contracts.
• Overseeing Data Governance, Data Quality Controls and Data Exceptions
• Gathering data for external audits and liaising when required to resolve any queries.
• Liaising with Internal Audit on audits impacting the function.
• Working with wider business functions to ensure the Business Working Group Packs - IT / Outsourcing / Operations are completed in a timely manner.
• Support the Change Function with documentation on operational policies and processes.

Key Requirements

• Minimum 5 years’ experience in the Insurance industry.
• Excellent communication skills - both oral and written, being able to write clear, precise and well organised documents, reports and Committee/Board papers.
• Keen eye for detail with the ability to identify problems and subsequently propose and implement solutions.
• Establishing and maintaining good working relationships with internal and external parties.
• Exceptional organisational skills - being able to prioritise tasks and deliver on deadlines.
• Proficient in Microsoft applications (Word / Excel / Visio).

Keywords: Operations Manager; Operations Governance Manager; Lloyd's Market; London Market

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