Operations Implementation Lead

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

The Operations Implementation Lead for Pub Partners will play a critical strategic leadership role, ensure not only the seamless delivery of operational processes but also aligning these processes with the long-term vision and objectives of the L&T estate. This position serves as the essential strategic link between all Head Office functions and the Operations Team, championing operational excellence, driving a unified approach, and translating the overarching Pub Partners Strategy into actionable, measurable outcomes. The successful candidate will act as a catalyst for continuous improvement and innovation, leveraging their expertise in the L&T sector, superior communication and organisational capabilities, and proven ability in planning and execution to drive sustainable growth and competitive advantage.

• Operational Oversight: Oversee the daily operations of the Pub Partners network, ensuring adherence to company standards, KPIs and operational procedures.
• Process Improvement: Identify, implement, and monitor process improvements to maximise efficiency and profitability for both the company and its partners
• Compliance & Operational Standards: Ensure all pubs comply with their purchasing obligations and Quality assurance.
• Partner Support: Driving Partner & BDM engagement across commercial initiatives and big event planning.
• ESG: Deliver in line with PP strategy, Macmillan & Energy Efficiency
• Asset Optimisation: Ensure alignment across Greene King & Pub Partners on asset optimisation initiatives and supporting process
• Reporting: Prepare regular reports for senior management on operational performance, risks, and opportunities.
• Project Management: Lead or support company-wide operational projects and initiatives as required.
• Gate Keeper to Field Effectiveness and embedding it into PP ways of working.
• Proven experience in L&T operations or similar background.
• Strong understanding of Pub L&T operations, Pubs Code (Both England & Scotland), licensing, and compliance.
• Excellent organisational and planning skills.
• Outstanding communication and interpersonal abilities, with a track record of building positive relationships.
• Ability to analyse data and make informed recommendations.
• Experience in training and developing teams or partners.
• Capable of managing multiple priorities in a fast-paced environment.
• Proficiency in MS Office and relevant management software.
• Degree or equivalent experience in business, hospitality management, or a related field.
• Relevant industry certifications (e.g., health & safety, food safety, personal licence) are advantageous.
• Evidence of strong Lease & Tenanted experience

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…