Operations Manager

Location: Teddington (Hybrid)
Salary: Competitive

Type: Full-time (35 hours/week)

Are you a strategic thinker with a passion for operational excellence? Do you thrive in dynamic environments where precision, leadership, and innovation intersect? My client is looking for a visionary Head of Operations to join their business.

You’ll be the driving force behind the systems, processes, and people that ensure everything runs smoothly, every regulation is met, and every client receives the highest standard of service. What You’ll Be Doing

Operational Leadership

• Design and refine workflows, systems, and risk mitigation strategies.
• Ensure compliance with all legal and regulatory frameworks.
• Champion customer service excellence and manage escalations with professionalism.
• Define KPIs and service standards that drive performance and accountability.
• Draft operational policies, terms, and GDPR-compliant documentation.

Team Empowerment

• Lead and inspire a high-performing team, including three Operations Managers.
• Foster a culture of collaboration, clarity, and continuous improvement.
• Act as a strategic point of escalation and support across departments.

Financial Stewardship

• Own and manage operational budgets with a focus on efficiency and impact.
• Identify cost-saving opportunities without compromising quality.
• Set financially sustainable rules for new and evolving qualifications.
• Monitor KPIs to ensure optimal resource allocation and delivery outcomes.

• Proven track record in operational leadership within a service-driven environment.
• Strong, visible leadership with excellent communication and influencing skills.
• Analytical mindset with a knack for strategic problem-solving.
• Experience with management information systems and Microsoft-based solutions.
• Deep understanding of compliance and commercial operations.
• Knowledge of the education sector is a strong advantage.

• Competitive Salary
• Career Growth
• Supportive Culture
• Generous Time Off
• Pension Plan
• Private Healthcare
• Weekly Team Lunches
• Wellbeing Perks
• Office Dog

If you’re ready to make a global impact and lead with purpose, we’d love to hear from you. Please submit your CV and if you would like to hear more, please call or email .