Operations Manager

Are you passionate about supporting vulnerable individuals and making a real difference in people’s lives? Do you have operational management experience from within the Public Sector, Charity, Not for Profit or Third Sector?

We’re excited to be working exclusively with a Hull-based charity who, for over three decades, have been at the forefront of supporting service users from across the city.

This well-established organisation provides support services from multiple sites, and they are now looking for a newforward thinking, Operations Manager to join their close-knit, dedicated team.

What the Operations Manager job involves

• This is a varied and hands-on operational role where you’ll be supporting the delivery of essential services, working closely with your line Manager and wider team.
• Coordinating incoming referrals and ensuring service delivery aligns with contractual obligations and internal procedures.
• Taking the lead on day-to-day operational matters, including compliance, standards, and service quality.
• Providing guidance and direction to on-site staff, supporting them to maintain high levels of service and operational consistency.
• Building effective working relationships with a range of external partners including local authorities, service providers and outside agencies.
• Participating in the on-call rota to provide support during out-of-hours situations, when necessary.
• Maintaining accurate operational records and reports using Microsoft Office and relevant management systems.

Skills required

• This role would suit someone with strong operational management experience who is passionate about working within the charity sector.
• Proven ability to manage processes, lead teams, and deliver change.
• A collaborative approach and a passion for helping people.
• Strong IT skills, particularly using Microsoft Office and management software.
• A full UK driving licence.

Other information

• Free Car Parking available.
• While the core working hours are Monday to Friday, 37 hours per week, there is flexibility to self-roster around your person and the organisations operational needs.
• 11% employer contribution pension.
• 26 days holiday plus bank holidays.
• Annual salary reviews.
• You’ll be joining a truly rewarding organisation where every day brings a new challenge and a chance to really make a difference.
• This is an opportunity to work for a charity that genuinely cares, both for its service users and its team.

This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency.

Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role.

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