Operations Manager

Permanent
Based in Central Milton Keynes
£30,000 pa - £35,000 pa

A great opportunity to assist the General Manager with the overall management of a relaxed and helpful business centre in the heart of Central Milton Keynes. Based at the luxurious offices, offering office space and conference facilities, attracting both traditional, hybrid and mobile workers to an inclusive environment.

A customer focused role working alongside the GM running a successful stand-alone centre as a small business. Ideally a background in managing a business centre or conference facilities, able to communicate confidently with people at all levels. Manage the premises, suppliers and contractors.
Able to budget, with proven financial ability. Be proactive and flexible, with the ability to resolve problems and prioritise a busy workload.

Key attributes:

• Experience in providing customer service in a face-to-face environment.
• Excellent communication skills, both written and verbal.
• Able to manage the premises, suppliers and contractors.
• Financial acumen and budgeting skills.
• Have the ability to sell, cross sell and upsell.
• Be proactive and flexible.
• Extremely well-organised.

Key responsibilities:

• Managing customer relationships and ensuring high levels of customer satisfaction.
• Maintaining the physical condition of the centre and ensuring a safe and welcoming working environment.
• Facilities management.
• Preparing monthly customer invoices, cash collection and cost analysis.
• Driving sales by creating business opportunities for office space, virtual offices, co- working and meeting rooms.
• Managing suppliers, including raising purchase orders and processing payments.
• Dealing with commercial agents and brokers, responding to enquiries and conducting viewings and meetings with potential clients.
• Management of Health and Safety and compliance with regulations.
• Line manage and develop the Reception Team.
• Cover for the Receptionist during absences.
• Any other tasks required in the running of the business centre.

Please let us know if we need to make reasonable adjustments to our process, please let us know about how we can best support you and make the adjustments that may be needed.

Altitude-Recruitment Limited acting as an Employment Agency and Employment Business.