Operations Manager

Operations Manager

• Taking ownership of daily operations, including Sales Account Management, Deliveries, and Purchasing.
• Being actively involved in all areas, from customer service to dispatch when needed.

Sales and Customer Management

• Maintaining strong relationships with existing loyal customers and identifying opportunities to grow the client base.

Financial Oversight

• Monitoring margins, budgets and costs.
• Helping the owner and accountant make informed decisions based on financial insights.

Team Leadership

• Leading and supporting a small, multi-tasking and experienced team of 3 to 4 staff.
• Creating a positive working environment and ensuring clear communication.

Planning for Growth

• Working closely with the Business Owner who will be engaged 20 - 30% of their time to support, shape and execute business plans. (Has multiple-businesses, therefore handing over daily operations)
• Identifying areas for improvement and innovation.

What We’re Looking For:

• At least 5 years' experience in a management or leadership role within a small or micro business, ideally in wholesale, distribution, warehouse or sales.
• A hands-on leader who’s comfortable jumping in wherever needed.
• Experience managing finances, stock, and small team operations.
• Commercially minded with strong decision-making ability.
• Clear and confident communicator with great organisational skills.
• Proficient in Microsoft Office, especially Excel.

Why Join Us?

This business has been thriving for over 25 years and has built a strong, loyal customer base in a specialist market. With new ventures now in motion, this is a unique opportunity to support the Business Owner in the next stage of growth, and take on a key role within a close-knit team. Salary & Benefits negotiable £38-50k salary.