Operations Manager

We have an excellent opportunity for an Operations Manager to join a business consulting and services business.

Reporting into the Managing Director, you will be responsible for the resources which deliver the assessment schemes. You will oversee the daily operations of the field based resources for our client, ensuring the effective and efficient delivery of assessments and compliance with accreditation requirements, with continuous improvement of operational processes.

Responsibilities:

• Manage resources from initial certification through to surveillance as part of the certification process.
• Ensure that all operations align with accreditation standards
• Monitor certification cycles and resource allocation to meet client and accreditation deadlines.
• Oversee the planning and scheduling of audits and assessments.
• Supervise and support the assessor resource.
• Work closely with lead auditors and technical experts to ensure timely and competent service delivery.
• Conduct regular performance reviews, training, and development of team members.
• Grow the assessment team as needed to meet customer growth, leading the recruitment process across the schemes with the support of compliance to ensure competency requirements are met.
• Maintain compliance with accreditation bodies, regulatory requirements, and internal procedures.
• Ensure internal audits, management reviews, and corrective actions are conducted and followed up.
• Liaise with compliance during audits and assessments.
• Evaluate and improve operational workflows and digital systems to enhance service delivery and customer experience.
• Lead process automation and technology adoption initiatives where relevant.
• Serve as a point of escalation for client issues related to certification operations.
• Collaborate with commercial and compliance teams to ensure smooth service delivery.
• Prepare operational reports, KPIs, and analysis for senior leadership and accreditation bodies.

Requirements:

• At least 5 years experience working within compliance within the professional services industry as a senior manager leading a large team
• Previous experience managing operations of field based teams
• Strong understanding around quality management
• Excellent organisational and leadership skills
• Strong communication and interpersonal abilities
• Analytical and problem-solving mindset
• Quality and process-driven approach
• Ability to work under pressure and meet deadlines